1. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. LLU Update Paul Barratt LLU Product Manager BT openreach

2. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. Forward looking statements – Caution advised Certain statements in this presentation are forward-looking and are made in reliance on the safe harbour provisions of the US Private Securities Litigation Reform Act of 1995. These statements include, without limitation, those concerning: BT's plans for transformation of its networks; benefits to customers of the 21CN programme; key milestones and expected timetable for delivery of 21CN; and the benefits in relation to, for example interconnect, convergence and broadband. Although BT believes that the expectations reflected in these forward-looking statements are reasonable, it can give no assurance that these expectations will prove to have been correct. Because these statements involve risks and uncertainties, actual outcomes may differ materially from those expressed or implied by these forward-looking statements. Factors that could cause differences between actual outcomes and those implied by the forward-looking statements include, but are not limited to: material adverse changes in economic and financial markets conditions in the markets served by BT; supplier arrangements; future regulatory actions and conditions in BT’s operating areas; technological innovations; developments in the convergence of technologies and the anticipated benefits and advantages of new technologies, products and services, including broadband, not being realised.

3. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. Current BT PositionNote Service StructureWill not changeGeneral note – The information in this table is valid according to current BT structures. When the Access Services is established, some points may be subject to review Physical Interfaces Will not changeLLU products will be managed out of Access Services. No changes to physical interfaces are foreseen. Customer Ordering Systems Customer Billing Systems Customer Repair Systems 21CN network upgrade will not change customer facing systems Systems developments on LLU are being discussed within LLU Industry Group Some underlying BT systems will change as part of 21CN network migration but CPs will see no change. Specific work is ongoing to develop B2B Gateway and GUI Portal Customer Ordering Systems for SMPF and MPF as replacements for existing Tactical systems. Pricing, Commercials and Documentation Will not changeLLU pricing reviews and revisions are part of BAU. There is no specific 21CN-related pricing impact identified. LLU on 21CN – No change

4. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. LLU General Update Phase 1 (SMPF Fulfilment & “To SMPF” migrations) on target for 13 th February. Phase 2 (MPF Fulfilment, “To MPF” migrations & Assurance) on target for 30 th June. Collaboration sessions between Industry and BT relevant experts are proving very useful for surfacing detailed issues. Process Interface Specification Portal Specification Testing Deployment Focus on resolving “migrations” issues.

5. Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. LLU Forward Look Phase 1 proposal formally signed-off. (Material Issues resolved). Phase 2 proposal formally published to Industry and OTA for consideration/comment. Resolution/categorisation of “migrations” issues.