1. Transforming Local Government with Microsoft BizTalk Andy James – CTO Solidsoft Ltd

3. Transformational Government The successor to the e-government programme Five year plan to transform government The initiative is ‘Enabled by Technology Emphasises the role of IT in the delivery of efficient and citizen-centric public services

4. So what does this mean to a council? “Customer Access Channels”: the underpinning software, hardware and in house skills required to support and enable the transformation of customer facing processes and back office administrative processes. “Transactional Services”: the transformation of high volume, high cost customer facing and back office administrative processes supported and enabled by IT. “Service Transformation”: the transformation of service delivery to the public for example the personalisation of adults social services.

5. What are the challenges? The need to abstract back-end systems from the citizen whilst providing a view Automating mission-critical processes Enforcing process compliance and governance Enabling new channels and new access models Providing visibility across disparate heterogeneous systems Reducing risk in legacy modernisation

6. What is needed? The need to link Applications... −inside the firewall (EAI) −outside the firewall (EDI/TPI) The need to link Services... −inside the firewall −outside the firewall The need to implement Business Processes that are graphically defined (as opposed to embedded in code) The need to implement Business Rules without embedding them in code What is needed is Microsoft BizTalk Server!

7. What is BizTalk Server in this context? A rich Development platform consisting of a collection of tools built on the.NET platform that are useful for addressing several different problem domains. A Server platform on which the assets developed with the above tools run, together with tools for monitoring and management. Think “ SQL Server ” rather than “ Exchange ”

8. What are we focusing on? Enabling Physical Events Visibility Managing Business Rules Connecting Business Partners Partners Providing Process Visibility and Analytics Connecting Disparate Systems Across Various Boundaries Automating Business Process

9. BizTalk Capabilities Connecting Business Partners Partners Enabling Physical Events Visibility Managing Business Rules Providing Process Visibility and Analytics Connecting Disparate Systems Across Various Boundaries Automating Business Process Business Activity Monitoring RFID Platform Business Rule Framework Business to Business Integration MessagingMessaging OrchestrationOrchestration ToolingTooling

10. Call Centre Regulatory Services Problems No address validation No payment other than billing Disconnect between front and back office Problems No address validation No payment other than billing Disconnect between front and back office

11. Regulatory Services Call Centre LLPG BREBRE B2BB2B MessagingMessaging OrchestrationOrchestration

12. Regulatory Services Call Centre LLPG BREBRE B2BB2B MessagingMessaging OrchestrationOrchestration Managing Business Rules Connecting Business Partners Partners Connecting Disparate Systems Across Various Boundaries Automating Business Process

13. Regulatory Services Call Centre LLPG MessagingMessaging

14. Regulatory Services Call Centre LLPG MessagingMessaging OrchestrationOrchestration B2BB2B

15. Regulatory Services Call Centre LLPG BREBRE B2BB2B MessagingMessaging OrchestrationOrchestration

16. Regulatory Services Call Centre LLPG BREBRE B2BB2B MessagingMessaging OrchestrationOrchestration eMail Server

17. Summary from the Scenario  Able to separate function from application  Enrich a self service approach  Abstract completely the back office from the front  Maintain sync across systems  Provided LOB systems as real core business services  Show how the system can be added to or modified

18. The reality Barnsley Chronicle, 27 th November 2009.

19. Summary With BizTalk Server we can... Integrate applications, within and between organisations (EAI) Automate Business Processes (BPA) Deliver a Business Process Server at the heart of an SOA Build an Enterprise Service Bus And finally the big picture

20. The big picture

21. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.