2. Cohort 1 Coaching Call April 2 2014 Facilitators: Lisa Carhuff Kathy McGowan Joyce Reid

3. Learn. Act. Improve. Spread. Keep the Drum Beat Going. WELCOME and Introductions 2

4. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 3 Sense of Urgency A sense of urgency is the attitude and process of treating key or personal matters as if one's life depended on it. It is determination to stay focused on results and deadlines until the task or project is completed. “Perfection is not attainable, but if we chase perfection we can catch excellence.” Coach Vince Lombardi 3

5. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 4 The Cohort Challenge March to the Goal – Q 4 2013 Data update 4

6. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 5 The Cohort Challenge March to the Goal – Q 4 2013 Data update 5

7. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 6 Sharing Success Stories and Support for Struggles – hospitals who have achieved success in Falls with Injury reduction? – Any questions of the group on how to approach challenges? 6

8. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 7 The Cohort Challenge March to the Goal – Q 4 2013 Data update 7

9. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 8 The Cohort Challenge March to the Goal – Q 4 2013 Data update 8

10. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 9 The Cohort Challenge March to the Goal – Q 4 2013 Data update 9

11. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 10 Sharing Success Stories and Support for Struggles – hospitals who have achieved success in CAUTI reduction? – Any questions of the group on how to approach challenges? 10

12. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 11 Cohort 1 – Safety Across the Board Share additional successes on any HEN Topic Best Practice Implementation questions? Any questions/comments regarding measures? 11

13. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 12 Sense of Urgency What actions will you take to adjust your improvement process based on what you have heard? What can the HEN do to support your efforts? Add comments in the chat box 12

14. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 13 Upcoming Events PFE/PFCC Learning and Action Collaborative* – April 4, 2014 – Hamilton Medical Center (STILL OPEN) – April 23, 2014 – Tift Regional Medical Center (CLOSED) Regional Meetings – May 1-Renaissance Concourse, ATL – May 8-Macon Centreplex

15. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 14 Team Innovations in Professional Practice Award 2014 Recognizing Excellence in Improving Patient Safety and Quality Purpose: To recognize front line staff teams who have improved safe patient care and reduced harm through innovation and operationalization of practices, processes and through collaboration with multidisciplinary teams. Goal: To promote front line staff engagement and leadership in patient safety and quality improvements to move to zero harm through collaboration with multidisciplinary teams in a rapid cycle. Eligibility: Multidisciplinary hospital teams, led by front line staff, who has achieved an innovation in process/practice improvement that has led to significant reduction in Safety Across the Board or increased engagement of patients/family in care. Application due: April 21, 2014 by noon 14

16. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 15 Data Submission – April 15: NOVI Survey – INR – Falls with injury – Glycemic Control – Opioids – EED if applicable – Infection (if not submitting via NHSN) 15

17. Learn. Act. Improve. Spread. Keep the Drum Beat Going. 16 EVALUATION Remember Complete the evaluation for today’s Cohort 1 Coaching Call! Link posted on Agenda 16