1. Communication: what, when and why? Isabel Costello, Student Voice Coordinator (Course Reps & Quality)

2. Aims of the session Equip ourselves with the skills to be an effective Course Rep How? Identifying the way different groups communicate Identifying the different tools we can use to communicate Deciding how we will communicate as a team Anticipating problems

3. Icebreaker

4. Creating a communication map On a post-it note answer the following: Who will you communicate with from the University? Who will you communicate with from the Students’ Union? What different types of student will you communicate with? What methods of communication will you use?

5. Creating a communication map Feedback your ideas, and add more in!

6. Creating a communication map Using your post-its & string, work together to make a communication map to represent the communication channels

7. Creating a communication map University is a complex organisation We can help you navigate it! We are a resource…so use us.

8. Time for a pep talk… https://www.youtube.com/watch?v=l- gQLqv9f4o

9. What does good communication look like? Think about good examples of communication (friends, lecturers & public figures): What is the key to effective communication? How can we inspire people to get involved? What are our top 5 communication trips?

10. Challenges and boundaries In pairs think about: What challenges will you face? What are your boundaries?

11. How do you want to communicate with the Students’ Union?