1. Unit 10: Communication with professionals and patients in the clinical setting Written by Kathleen McCullough-Zander, MA, RN, CTN

2. Three types of English used in the clinical setting Academic or professional English - professionals American medical language - professionals Conversational English – professionals & patients

3. Communication with patients Therapeutic communication techniques based on Euro- American culture Need to match the patent’s cultural communication patterns: volume of speaking use of eye contact slang words – may not be appropriate for nurse to use direct or indirect style of speaking

4. Communication with professionals SBAR tools OK to say “I don’t know” or “I don’t understand” Ask questions if you do not understand! Assertive style of speaking: speaking what you know & think (not with anger or demands) practice with the SBAR tools (tape record and listen to it)