1. Communication “Half the world is composed of people who have something to say and can't, and the other half who have nothing to say and keep on saying it”. - Robert Frost

2. What is communication? Communication is: the process of expressing thoughts, feelings, and reactions to someone else the process of exchanging information between people

3. TYPES OF COMMUNICATION 1. VERBAL 2. NON-VERBAL

4. Verbal Communication 1.One-way verbal communication Sender to receiver with no opportunity for feedback Examples: watching T.V., sermon during a church service, lecture in college, perhaps being “disciplined” by parents 2. Two- way verbal communication Sender to receiver with feedback Examples: phone conversation, face to face conversation

5. Non-Verbal Communication Using NO words Types: 1. written communication 2. body language Examples: You provide please…….

6. Aspects of positive communication The “ 3 C’s”: 1. Clear 2. Concise 3. Correct

7. Communication Barriers: What gets in the way of good communication? “Poor Pronunciation” (mumbling) “Lackluster Listening” (interrupting, no eye contact) “Clammy Clarification” (not providing, asking for details, not asking questions) These are a few… give me more examples please