Download presentation
Presentation is loading. Please wait.
Published byPhoebe Francis Modified over 8 years ago
1
Types of Pro. Comm. Verbal, Nonverbal, Written (channel) Informal vs. Formal (language choice) Direction (tone)
2
Verbal vs. Nonverbal Verbal Communication using spoken word. Best used: – Serious or controversial topics – Disagreements or when emotions are involved. – 1 st time explanations (in addition to written) Nonverbal Communication without, or in addition to, spoken words. – Body Language – Paralanguage Are people more likely to remember a verbal or nonverbal message? Why?
3
Written Comm. How does technology affect written communication? Think of the following as you answer… – Autocorrect – Emoticons – Text-talk – Proof – Reference When is written communication a good channel? When should you avoid written communication?
4
Informal vs. formal Informal Casual language used in casual settings. – Includes slang, and other phrases (“like”, “ya know”, “stuff”) that allow you to feel comfortable when communicating – Text talk (LOL, JK, :-), OMG, etc…) Formal The use of standard English, with careful pronunciation, correct grammar & spelling, variety of vocabulary, and full sentences. Expected in the workplace. Why is formal language important? – People associate the way you talk with the type of person you are and the level of education you have received. – Employers hire people who sound intelligent.
5
Comm. Direction All should be respectful and appropriate for the workplace. How will your style of communication change with each direction? Does your topic effect your style choice? Downward – Managers to workers – Ex: new policies or instructions Lateral/Horizontal (across) – Among peers/equals – Ex: working on projects together Upward – Workers to managers – Ex: requesting permission or status reports
Similar presentations
© 2024 SlidePlayer.com. Inc.
All rights reserved.