1. Student Voices: Online Student Success http://goo.gl/Qds0lG

4. AQIP Action Project: Student Support Services for Distance Learners This project will assess the current availability and accessibility of student support services for online students in an effort to identify gaps in services and opportunities for expansion and improvement of services.

6. How important are each of the following services to you?

7. The Question: What can we do to help you be more successful in the online course?

8. #10 Calendar

9. #9 Online Testing

10. #8 Faculty Involvement …while all three types of interactivity are important (student to instructor, student to student and student to content), it is critical that student - instructor communication plays a central role in course design for all learners. –R. Croxton June 2014

11. Interactivity and Student GPA

12. #7 Timely Feedback

13. #6 Instructor Availability I loved this course! "My instructor was awesome and was always there if you had any questions." "...every course I have taken has been great and the professors have all been attentive and responsive". "I really enjoyed my online course with [my] professor... he was responsive to my individual questions and he always replied in a timely compassionate manner.”

14. …not so much "Although the instructor had organized the course well on Blackboard, I could never get a prompt response...” My… teacher on the other hand, is very distant and not very helpful whenever I try and reach out to him.

15. #5 Consistency

16. #4 Reminders / Notifications

17. Alerts / Notifications

18. #3 More online courses, please! “These courses are great I only wish that the required in-class credit could be achieved online instead. I am taking on-line for a reason so having to be at the school for me is not an option. Knowing I will have to make other arrangements to finish my degree is a little stressful. If I could be there I would but I cannot so every course I have taken has been great and the Profs. have all been attentive and responsive.”

19. Again… “The online class format was critical to my completion of an Associate's Degree, and I believe that it will continue to be necessary as I continue my education through the Lakeland/Kent Technical and Applied Studies Partnership Program. Online courses help individuals like me achieve their goals and balance a busy work/family life schedule. Please keep up the good work!”

20. And again… “ I have enjoyed taking online courses. It fits with my busy schedule / lifestyle and I can do my school work at varying hours, where if I were on campus, I would have to be there certain days and hours.”

21. #2 Video

22. # 1 response…

24. #1 Reliable Technology

25. What could Lakeland do to help you be more successful in online courses? 1. Reliable Technology 2. Video 3. More Online Courses 4. Reminders for Assignments 5. Consistency 6. Instructor Availability 7. Timely Feedback 8. Faculty Involvement 9. Online Testing 10. Calendar

26. Photo Credits This darn Macbook hasn’t been the same since I put a blue cover on it. I think it’s got Vista bedbugs in it…This darn Macbook hasn’t been the same since I put a blue cover on it. I think it’s got Vista bedbugs in it… CC-BY-NC-SA by Ed Yourdon on FlickrEd Yourdon 303 / kind of indie 303 / kind of indie CC-BY-NC-SA by modernowl on Flickrmodernowl Week 2Week 2 CC-BY-NC-SA by Cy-V on FlickrCy-V Online Test = Open CHEAT!Online Test = Open CHEAT! CC-BY-NC-SA by Mr_Stein on FlickrMr_Stein ArcheryArchery CC-BY-NC-SA by alex.ragone on Flickralex.ragone SamenessSameness CC-BY-NC-SA by Beaulawrence on FlickrBeaulawrence iPhoneiPhone CC-BY-NC-SA by alexbartok on Flickralexbartok network patch panelnetwork patch panel CC-BY-NC-SA by brent_hensarling on Flickrbrent_hensarling

27. Contact Me: Bill Knapp Chief Academic Technology Officer Lakeland Community College bknapp@lakelandcc.edu @itbill @itbill on twitter