1. Title of the program Session x – Interpersonal Skills Name of Institution- Facilitator- Faculty- Date- Course designed by U-Connect Initiative, Heartfulness Institute U-Connect Initiative

2. Opening Greetings Recapture of last week Reinforce Diary Writing, Key words and concepts, Observing and Participating Brief on today’s session

3. What are Interpersonal skills? Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. Manners Habits Attitude Appearance Behavior

4. Stepping stone for Leaders Interpersonal skills Personality development Leadership skills

5. Important Interpersonal Skills Effective Communication Be A Keen Listener Learn to be Assertive Be a Clear Decision maker

6. Types of Communication 1. Verbal Communication (Oral and written communication) 2. Non- verbal communication

7. Communication Process

8.  Always think ahead about what you are going to say  Use simple words and phrases that are understood by everybody  Increase your knowledge on all subjects you are required to speak  Speak clearly and audibly  Check twice with the listener whether you have been understood accurately or not Effective Communication

9.  In case of an interruption, always do a little recap of what has been already said  Always pay undivided attention to the speaker while listening  While listening, always make notes of important points.  Always ask for clarification if you have failed to grasp other's point of view.  Repeat what the speaker has said to check whether you have understood accurately. Effective Communication

10. Play the videos Effective Communication

11. Read newspapers Watch Documentaries Writing down new words and understanding its usage Paying attention to sentence construction Learning 5 new words and its usage a day will drastically improve one's language Tips for improving verbal/written Communication

12. Be a keen LISTENER Always have yourself positioned facing the speaker and maintain eye contact. Stay Attentive. Only then will you have a Clear Mind to Take in any information. Don't try to Interject while the speaker is still speaking. Wait for them to pause.

13. Learn to be Assertive Be confident and assured of your decisions without showing any Aggression. Respect your Team's Opinions as much as you respect yours. Always respond in a Respectful way and Humble manner. Take responsibility over your thoughts, feelings and behaviors.

14. Be Tactful T = Think before you speak A = Apologize quickly when you blunder C = Converse, don’t compete T = Time your comments F = Focus on behavior – not personality U = Uncover hidden feelings L = Listen to feedback

15. Closing Closing by an Activity