1. Chapter 15 Oral Communication Essentials
Krizan Business Communication ©2005

2. Krizan Business Communication ©2005
Chapter 15
To use your voice effectively, concentrate on its sound-making mechanics.
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

3. These sound-making mechanics include:
Chapter 15
These sound-making mechanics include:
Pitch
Volume
Speed
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

4. Additional mechanics include:
Chapter 15
Additional mechanics include:
Tone
Emphasis
Enunciation
Pronunciation
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

5. Krizan Business Communication ©2005
Chapter 15
Pitch
Highness or lowness of voice
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

6. Krizan Business Communication ©2005
Chapter 15
Volume
Intensity of sound
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

7. Krizan Business Communication ©2005
Chapter 15
Speed
Rate at which sender speaks
versus
Rate at which receiver listens
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

8. Krizan Business Communication ©2005
Chapter 15
Tone
Way message sounds to receiver
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

9. Krizan Business Communication ©2005
Chapter 15
Emphasis
Variations in pitch, volume, speed, and tone
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

10. Krizan Business Communication ©2005
Chapter 15
Enunciation
Manner in which parts of words are sounded
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

11. Krizan Business Communication ©2005
Chapter 15
Pronunciation
Way sounds are joined to say a word
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

12. Presence consists of nonverbal cues: poise and bearing.
Chapter 15
Presence consists of nonverbal cues: poise and bearing.
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

13. Important aspects of presence are
Chapter 15
Important aspects of presence are
Confidence
Enthusiasm
Sincerity
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

14. Krizan Business Communication ©2005
Chapter 15
Other aspects are
Friendliness
Eye contact
Body actions
Appearance
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

15. Purposes of oral presentations are to
Chapter 15
Purposes of oral presentations are to
Inform
Persuade
Entertain
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

16. Business presentations may be
Chapter 15
Business presentations may be
Formal or informal
Internal or external
Short or long
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

17. Four delivery styles for business presentations are as follows:
Chapter 15
Four delivery styles for business presentations are as follows:
Manuscript
Memorized
Impromptu
Extemporaneous
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

18. Manuscript oral presentations
Chapter 15
Manuscript oral presentations
Read word-for-word to audience
Used in broadcast journalism and high-level politics
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

19. Memorized oral presentations
Chapter 15
Memorized oral presentations
Eliminate need for notes
Appear “canned”
Delivered verbatim
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

20. Impromptu presentations
Chapter 15
Impromptu presentations
Delivered without prep time
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

21. Extemporaneous presentations
Chapter 15
Extemporaneous presentations
Prepared and delivered from notes or outline
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

22. Keys for preparing effective presentations
Chapter 15
Keys for preparing effective presentations
Determine purpose
Analyze audience
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

23. Krizan Business Communication ©2005
Chapter 15
More effective keys
Gather supporting information
Organize data
Select appropriate presentation aids
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

24. Presentations consist of three parts
Chapter 15
Presentations consist of three parts
Opening
Body
Closing
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

25. Krizan Business Communication ©2005
Chapter 15
Purpose of opening
Good first impression to gain attention and interest
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

26. Krizan Business Communication ©2005
Chapter 15
Importance of body
To convey majority of information
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

27. Krizan Business Communication ©2005
Chapter 15
Function of closing
Summarize main points
Specify what audience should do
Conclude on positive, professional note
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

28. Keys for successful delivery of presentation
Chapter 15
Keys for successful delivery of presentation
Start positively
Remain calm
Use presentation aids effectively
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

29. Krizan Business Communication ©2005
Chapter 15
More keys
Evaluate audience feedback
End positively
Respond to questions
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

30. Two additional types of special presentations
Chapter 15
Two additional types of special presentations
Emceeing an event
Introducing a speaker
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

31. Krizan Business Communication ©2005
Chapter 15
Emceeing event
Welcome audience
Introduce people at head table
Acknowledge dignitaries
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

32. Rapping up emceeing event
Chapter 15
Rapping up emceeing event
Moderate question and answer session
Conclude event
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

33. Krizan Business Communication ©2005
Chapter 15
Introducing speaker
Identify purpose
Gather information
Develop presentation
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

34. Krizan Business Communication ©2005
Chapter 15
Remember to
Rehearse
Deliver introduction with skill and confidence
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005

35. Krizan Business Communication ©2005
Chapter 15
Place yourself in an audience. What would you be expecting from a skilled presenter?
Chapter 15
Krizan Business Communication ©2005
Krizan Business Communication ©2005