1. Jessie’s Glove Passage 2

2. Let’s have a contest. Let’s learn the new words Let’s read the story Practice

3. Let’s have a contest Try to ask as many questions about the title as possible. Try to ask as many questions about the title as possible.

4. Do you have any stories about things like gloves? What kind of glove is it? What happed to the glove? Do you have gloves? What do you expect from a story about glove?

6. Chain store chain

7. Chain smoker

8. seminars An occasion when a teacher or expert and a group of people meet to study and discuss something More examples

10. I do a lot of management training each year for…, a national chain of convenience stores

11. Among the topics we addressed in our seminars is the retention of quality employees. Among the topics we addressed in our seminars is the retention of quality employees.

12. What has caused you to stay long enough to be a manager?

13. It was a $19 baseball glove. …a new manager took the question …

14. She originally took a Circle K clerk job as an interim position while she looked for something better…

15. On her second or third day behind the counter, …

16. Bills As a single mother, money is very tight,… Single mother Her first check would have to go for paying bills.

17. The next morning… ? ? ? ? Cynthia was concerned and confused. Cynthia, Come to my office.

18. “I overheard you talking to you son yesterday,…”

19. You know we can’t pay good people like as much we would like to; but we do care, and I want you to know you are important to us.

20. The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that…

21. People remember more how much an employer cares than how much the employer pays.

23. Directions If you were the manager of KFC, how would you deal with the following incidents. you choose one of the occasions to make up a short play with your partners.

24.  A baby is crying in the middle of the hall.  A lady is quarreling with her boyfriend near the window.  One of your employees is having a fever.  A drunk man is singing and dancing near the entrance, which attracted so many people that the entrance is blocked.

25. 课件作者： 作者单位： 刘仙泉 西安交通大学