1. IBM Maintenance and Technical Support © Copyright IBM Corporation 2007Phil Giddings Feb-09 MAPS Tool ( Maintenance At Product Sale) Education Presentation

2. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 2 Content  It’s more than just a pricing tool  To begin  Using the MAPS Tool  Ordering process  Confirmation of Purchase  Further support

3. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 3 More than just a Pricing Tool  The MAPS Tool does more than just price bundled maintenance. It: -Documents the process steps -Verifies eligible Machine Type Models (MTMs) -Calculates approved pricing -Provides pricing breakdown analysis -Produces the Warranty Service Upgrade Proposal Supplement including Terms & Conditions -Is the pricing approval document for transmittal to the Customer Supply Organisation (CSO) for ordering

4. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 4 To begin  Before opening the MAPS Tool : -Obtain Hardware List Sell price for proposed machine configurations -Obtain approval for discounting of hardware sell price, if discounting required. Business Partners please note; for one team special bids approved with a bottomline price only, the line item discounted price is not available. Apply the bottomline discount percentage to the line item prices. -Price any required maintenance using ServicePac where applicable

5. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 5 Using the MAPS Tool’  Open the tool and enable macros when prompted  On the opening page (Startup) select Aus or NZ. Then click next.  On the second page (Process) is a flow diagram of the process steps to be followed. Recommended you keep a printed copy for reference. Then click next.

6. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 6 Using the MAPS Tool - Data Input  On the 3 rd page (Data Inputs) enter the Business Partner, Customer, machine type - model details and machine sale prices in the yellow fields. H/W List Sell Price (from eConfig) refers to the list sell price of the fully configured machine (all feature codes included) For the example below enter 215,785.90 Approved H/W Sell Price (BP buy price) refers to the price after discounting. For BP ePrice bids where no line item discounted pricing is available, apply the bottomline discount to each line item. Years of Wty/Maintenance from delivery date is limited to 3, 4 or 5 years. The two BP Margin columns are optional Then click next.

7. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 7 Using the MAPS Tool - Pricing and Supplement  On the 4th page (IBM & BP Pricing) the Hardware Sell price and Maintenance components of the total IBM sell price [BP buy price] are displayed for each machine.  On the 5th page is a Proposal Supplement for inclusion in the contract of sale. Please read the terms and conditions and note the glossary. Proposal/pricing process completed. Save a copy of the completed MAPS Tool file for future reference and ordering.

8. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 8 Ordering Process  Upon completing a sale: -Order using PCS or send order for hardware to CSO -If ordering on PCS (Partner Commerce Server)  Submit bid to order H/W (and S/W) via PCS  Insert in comments field “Maintenance” and ZRP number produced by PCS  Some BP have found a way to attach a copy of the MAPS tool.  If MAPS Tool is not attached to PCS send to CSO with reference to ZRP number and end user customer details.  Ensure the subject line reads ‘ZRP Number’, ‘End User’, “MAPS Tool”  CC cjlinton@au1.ibm.com -If emailing order to CSO  Include a request to include maintenance price using the MAPS Tool and attach a copy of the MAPS tool  CC cjlinton@au1.ibm.com

9. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 9 Confirmation of Purchase  CSO will order Product and invoice for Product and maintenance  Business Centre will raise Warranty/Maintenance upgrade agreement supplement once machine is delivered.  Business Centre will send a copy of the Supplement to the invoice address.  Verify all details are correct and pass supplement to end user if appropriate.

10. IBM Maintenance and Technical Support © Copyright IBM Corporation 2006  IBM Corporation 10 Further Support  For further support contact Phil Giddings 03 8531 7488 giddingp@au1.ibm.com