1. Habits of the Heart How to succeed in the world of work.

2. Commitment to Quality F Everybody knows what quality is when they see it. F A system of procedures carried out to ensure that a product or a system adheres or conforms to established standards. F “One shining quality lends a lustre to another, or hides some glaring defect.” William Hazlitt (1778–1830),

3. Work Habits  work ethic (wûrk è th ¹î k) noun F A set of values based on the moral virtues of hard work and diligence. F “Far and away the best prize that life offers is the chance to work hard at work worth doing.” Theodore Roosevelt (1858– 1919)

4. Communication F The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior. F Verbal and non-verbal

5. Citizenship F attendant duties, rights, and privileges. F doing what is right and just at all times, even if others are not.

6. Attendance F The act of attending. F The frequency with which a person is present. F Presence F Being accountable.

7. Punctuality F Acting or arriving exactly at the time appointed; prompt. F Precise; exact. F The act of not being tardy…….. F “Few things tend more to alienate friendship than a want of punctuality in our engagements. I have known the breach of a promise to dine or sup to break up more than one intimacy.” William Hazlitt (1778–1830), English essayist.

8. Habits of the Heart F Commitment to Quality F Work Habits F Communication F Citizenship F Attendance F Punctuality F “My problem lies in reconciling my gross habits with my net income.” Errol Flynn (1909–59)

9. What others are saying about workers in the United States. F “I suspect that American workers have come to lack a work ethic. They do not live by the sweat of their brow.” Kiichi Miyazawa, Japanese politician, prime minister.

10. Landing a job may require some or all of the following: resume writing, cover letters, interview questions, reasons for rejection, making an impression, dress, manners, attitude and the job application.

11. Proper dress and behavior

12. F Proper approach, greeting, and bringing closure with the interviewer F The professional expectations the employer will have of the student.

13. Porfolio in hand. Demonstrate appropriate business attire, grooming, and conduct. Hand shake and introduction Eye contact Attitude Ask questions appropriate to the job. Enthusiasm Ask questions about the business Answer interview questions with clear, well thought out extended answers Thank interviewer Exit with a professional manner

14. Follow up with thank you letter