1. Performance Intervention 1 Pertemuan 12 Matakuliah: L0074/Psikologi Industri dan Organisasi 2 Tahun: 2008

2. PERFORMANCE RESULT MISDIRECT EFFORT Coaching Frequent performance feedback Goal setting Training or contemporary assignment for skill development Restructured job assignment SOLID PERFORMERS Reward good performance Identify development opportunities Provide honest, direct feedback DEADWOOD Withholding pay increases Demotion Outplacement Firing Specific, direct feedback on performance problems UNDERUTILIZERS Give honest, direct feeback Provide counseling Use team building and conflict resolution Link rewards to performance outcomes Offer training for needed knowledge or skills Manage stress- levels Ability Motivation Low High

3. 3 PERFORMANCE External to Performer Internal to Performer Enviromental (Intangibles) Resources (Tangibles) Organization al system IncentivesPhysical Environment Tools / Machine Cognitive Support Inherent / Ability Skills / Knowledge Wile’s Synthesized HPT Model Sumber : www.ispi.org – September 2002www.ispi.org Clear goal Job design Clear policies Authority Appropriate workload Access to right people Compensation Feedback Positive reinforcement Interesting meaningful work Job aids Documentations Computers Software VCRs Calculators Automobiles Noise Light Temperature Physical Layout Training On-the-job training Self-study Intelligence Emotional ability Physical attributes Education Artistic gifts Internal motivation

4. INDIVIDUAL PERFORMANCE INTERVENTIONS Analyze the problem or the gap RESULT OF PERFORMANCE APPRAISAL PERFORMANCE TARGETS GAP

5. IF PERFORMANCE GAP IS ABOUT … The person, you can choose to do : - COACHING - MENTORING - COUNSELING - TRAINING BINA NUSANTARA5

6. Coaching is for the newcomers, good performers / mediocre. Counseling for poor / low performers Mentoring for high achievers BINA NUSANTARA6

7. COACHING Performance coaching is a process which enables people to find and act on the solutions which are the most congruent and appropriate for them personally. Goals  coachees can see new perspectives and achieve greater clarity about their own thoughts, emotions, actions, and about the people and situations around them.

8. COACH TERMINOLOGY Coach  for athlete Coach recruit the best, train newcomers to close whatever skills gaps, help more experienced workers to update their skills and increase their employability. Superior are the Coach BINA NUSANTARA8

9. COUNSELING Counseling is an ongoing process for development, and they describe coaching as a means of addressing specific performance problems. BINA NUSANTARA9

10. Performance problems that demand counseling include : continuing poor work quality or quantity frequently missed deadlines disorganization chronic tardiness or absenteeism Frequent and lengthy disappearances from the workstation. Lack of initiative or even a total lack of interest Employee seemingly wishing to be somewhere other than at work Lack of cooperation Insubordination. BINA NUSANTARA10

11. COUNSELING ALSO FOR … PERSONAL PROBLEM IN EMPLOYEE LIFE, from financial problem, family problem, to emotional problem, and drug abuse. RELATIONSHIPS PROBLEM like conflict with boss, peer, or customers. BINA NUSANTARA11

12. The four step Performance Counseling Process 1. Verbal Counseling 2. A Written Warning 3. Demotion or Transfer 4. Termination BINA NUSANTARA12

13. MENTORING Mentoring is an activity directed to coaching your best performers not only in their job but also in their career development So it means the superior / successful individual has pointed one or more individuals who had a major influence on their professional lives, if not both their professional and personal lives. BINA NUSANTARA13

14. TRAINING Training is an intervention to increase / solve the knowledge and skills (hard skills and soft skills) problems. Methods for training  PIO 1 BINA NUSANTARA14

15. CHOICE OF ACTIVITIES Using case study to apply knowledge Using simulation Exercises to Practice New Skills Practicing Interpersonal Skills through Role Playing Increasing Interpersonal Skills through Behavior Modeling  Mentoring BINA NUSANTARA15

16. Providing Individual Training Through Distance Learning (e-Learning) Programmed Instruction Using Books, Videos, or Interactive Video Computer-Based or Web-Based Programmed Instruction BINA NUSANTARA16

17. BINA NUSANTARA17 THE END