1. 1 Cybersecurity and Communications Reliability Division – Public Safety & Homeland Security Bureau John Healy December 2015

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3.  Took average of January 2012 through December 2012 as the standard 3

4. 4 See ATIS-0100021 Analysis of FCC-Reportable Service Outage Data for a description of the method used to calculate the outage index.

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7. 7 Over the Last 4 Months Hardware Failures are up Power Failures are up Cable Damage events are up

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15. 15 Wireline outages are all outages for which the Reason Reportable was at least 900,000 wireline user-minutes.

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21. 21 *Please note the total for 2015 is thru September.

22. 22 DS3 Non-Simplex Outages are statistically shorter in 2015 compared with 2014 (using a Mann-Whitney test)

23. 23 E911 Outages are statistically longer in 2015 compared with 2014 (using a Mann- Whitney test)

24. 24 The duration of wireline outages is statistically unchanged from 2014 to 2015 (using a Mann-Whitney test)

25. 25 The duration of wireless outages is statistically unchanged from 2014 to 2015 (using a Mann-Whitney test)

26. 26 Non-DS3-Simplex Outages Data from 1/12 thru 9/15 Conclusion: Non DS3- Simplex Outages are unchanged in duration from 1/12 to 9/15 DS3-Simplex Events Only Data from 1/12 thru 9/15 Conclusion: DS3-Simplex Events are unchanged in duration from 1/12 to 9/15 Rank Correlation of duration with date is -.010 and is not significant at the.01 level Rank Correlation of duration with date is -.011 and is not significant at the.05 level

27.  Preparing a public report with the non- confidential information  Having discussions with companies about their filings Comments and suggestions are greatly appreciated 27

28. Current Teams  Best Practices Team  Outage Reporting Advisory Team  Improvements to the NORS System  Improvements to the template  Recommended ways to communicate information  Improvements to NORS/DIRS manuals  IP Transition Team  Consistent Use of Cause Codes 28