1. Managing Transitions: Making the Most of Change William Bridges Author of the best selling Transitions

2. Managing Transitions: Introduction Book arranged in 4 parts: Perspective on the difficulties of Managing change Test cases to apply your knowledge How to deal with non-stop change Another test case

3. Chapter 1 Change vs. Transition Transition is what affects us, not change. A transition starts with an ending. You have to let go to grab something new. Once you let go, you enter a neutral zone. Step out of the neutral zone and into the new beginning.

4. Chapter 2 Test Case Software-Technical service. Never get the same service rep. twice. Poor customer service. What are the proper steps to take?

5. Chapter 3 Letting Go Identify who is losing what! Accept the reality and importance of perceived losses. Don’t be surprised at overreaction. Acknowledge the losses openly. Accept the signs of grieving. Compensate for losses.

6. Chapter 3 Give people lots of information. Mark the ending. Treat the past with respect. Let people take a piece of the past with them. Insure continuity of what really matters to the employees.

7. Questions Why do workplaces impose change? What are the two types of change? Is change usually painful? Do people lose with change? Can change happen without transition?

8. The Signs of Grieving Anger Bargaining Anxiety Sadness Disorientation Depression

9. Chapter 4 The Neutral Zone This a difficult time for all peoples. It is a time to be creative. Try to normalize the neutral zone. Create temporary systems. Use a transition monitoring team.

10. Creatively in the Neutral Zone Take stock of creative solutions. Schedule retreats and brainstorming meetings. Provide training in creative techniques. Encourage experimentation.

11. Chapter 5 The New Beginning Starts should be carefully designed. The timing of the new beginning is critical. Explain your purpose. Give everyone a picture. Have a plan. Give everyone a part to play.

12. Things to Watch For The marathon effect Don’t overwhelm employees Change one thing at a time Ensure quick success Symbolize the new identity Celebrate