1. International Istanbul Insurance Conference 25 May 2011 Developing profitable business Alan Smee, Head of Technical, Allianz Turkey

3. 3 How to win -Excellence in distribution and customer service -Technically rigorous pricing and underwriting -Process effectiveness -Continued attention to costs -Management of risks

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8. “This is a VIP client” “Young drivers are the future” “We need to be no. 1 in premium”

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10. 2007 Cycle position Other Size correlates to level of GWP MTPL MOD

11. Cycle position Other 2011 Size correlates to level of GWP MTPL MOD

12. -665 355 -191 -413 -415 -953 +92 -113 -260 -672 -378 272 -64 -77 -510 -98 260 -24 -62 -272 Technical profit* in TL mn 2007 MTPL MOD Total 20082009 Health 2010 All Other** 2011 ? * Before investment income and tax ** Includes Fire, Non-Motor and provisions

13. 1Recognize the commodity-like nature of business 2Innovate with insights re pricing, UW and claims 3Disciplined approach across the insurance cycle 4Transparent, rigorous, fact-based approach

14. 14 References Slide 2 http://www.the-coalman.co.uk/images/coal.jpg http://www.fotoartglamour.com/pictures/mature-wheat-heads.jpg http://www.ultimatesolutions.com/engineering/images/computer-chip.jpg Slide 3 Unknown http://upload.wikimedia.org/wikipedia/commons/8/8c/Consumer_img02.jpg http://www.orbitcast.com/archives/formula-1.jpg http://www.goldenblog.net/wp-content/uploads/2010/01/ipad_hero_20100127.jpg Slide 4 http://www.inflexwetrust.com/wp-content/uploads/2010/12/mcdonalds_fries.jpg http://1.bp.blogspot.com/__rkPLGz_xzk/SEGPA0YWt5I/AAAAAAAAARI/zUOG3vrchfA/s320/1005l.jpg Slide 5 http://www.fanpop.com/spots/mercedes-benz/images/40958/title/slr-mclaren-wallpaper Slide 6 http://technabob.com/blog/wp-content/uploads/2008/06/black_box_casemod_on.jpg Slide 7 http://www.bingle.com.au/car_insurance/about-bingle Slide 9 Unknown