1. Goodwill Works Curriculum
Dependability
Goodwill Works Curriculum
Copyright ©2010 Goodwill Industries International, Inc

3. Module Objectives Identify behaviors that show dependability
Describe strategies for good attendance
Describe strategies for being on time
Do the right thing when you are late or absent
Follow directions
Explain why dependability matters

4. Build Your Career

5. Do You Have a Strong Foundation?

6. Have the Right Tools

7. 80% of success in life is just showing up. -- Woody Allen

8. Good Attendance = Coming to Work Every Day

9. Good Attendance = Dependability
Build a strong “attendance chain,” including back-ups for emergencies
Tell the difference between planned and emergency reasons to miss work
Be able to notify your supervisor when you have to miss or be late for work

10. The Attendance Chain

11. Write and Remember

12. Dependability means… Other people depend on you You are needed
You are important

13. Tell Ahead or Call Today?
“I have a doctor’s appointment.”
“My child is sick.”
“I have to help my brother move.”
“I have the flu.”
“I have to go to court.”
“My cat ran away.”

14. How to Stay Ahead of Schedule

15. Stay Ahead of Schedule Count backwards to plan your starting time
Add a margin of safety to be sure you’re on time
Plan what to do when you know you’ll be late for work
Avoid the common reasons people are late
Read and understand schedules

16. Count Down to Blast Off

17. Margin of Safety

18. Marcy’s Attendance Chain
Links of chain
minutes
time
At work
8:00
Walk from bus to work 10
7:50
Ride bus 25
7:25
Walk to bus stop 5
7:20
Clean up
7:10
Breakfast 20
6:50
Wash and dress
6:30
Wake up

19. What to Do When You Know You’ll Be Late

20. Guidelines for Calling In Late
Be realistic and estimate when you get there.
Call your supervisor — not a co-worker.
Say you will be late, and when you will be there.
Be honest.
Do not make excuses.

21. “It’s just 15 minutes. What’s the big deal?”

22. Best Bagger Blue Ribbon
Put groceries in bags
Carry bags to cars
Load bags in cars for customers
Bring carts back in from parking lot
Sweep the store

23. Directions: What’s the Story?
Who?
What?
Where?
When?

24. Non-Verbal Directions

25. There’s No Such Thing as a Stupid Question
Except, maybe, the one you don’t ask
Ask early and often, especially when you are new at the job

29. Follow the Road to Success

30. One Job is Just Part of the Picture

31. Business Culture

32. Decide For Career? Or Personal?

33. Dear Cousin Goodwill,
I’m starting a new job next week. What if I mess up? I’m worried.
What I should do? I really need the money.
Newbie

34. Dear Cousin Goodwill,
My crazy Uncle Louie promised to give me a million dollars if I can get fired from my job, without doing anything illegal.
What are some good ways to get fired?
Gull Ebble

35. Dear Cousin Goodwill,
My boss hates me. Every day, she’s on my case about something.
What’s her problem?
K’Lew Less

36. You Can Depend on You