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The Benefits of Customer Care to the Business, Staff & Customers Creating a Culture of Customer Care H1F0 34
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Student Activity A Customer Care Strategy has benefits for an Organisation, their Staff and their Customers. Working in small groups, you will be given one of the 3 areas highlighted above. Using flip chart paper, you should identify as many benefits for that area as possible. You have 5 minutes, be prepared to feedback to the rest of the group.
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Benefits to the Business Customer Loyalty and Goodwill generated Increased Sales & Profits Staying ahead of the Competition Good Internal & External Relationships Increased Productivity
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Benefits to the Staff Job Satisfaction Less Stress High Morale Job Security
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Benefits to the Customer Pleasant Experience Helpful, Interested Staff Respect and Recognition Customer Needs Met
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