1. ACCOUNTING SERVICE LEVEL AGREEMENT PERFORMANCE MEASURES 2008 REPORT CARD

2. Prompt Pay EFT Erroneous Payments Emergency Payments External Reporting Fund Balance with Treasury Audit Results Payroll (Processing & Posting) Vendor File (Additions & Updates) Month End Close

3. Prompt Pay - % of payments made prior to invoice due date ARC’s Benchmark = 99% Overall Prompt Pay = 99.18% ( 55,069 of 55,524 ) Customer Prompt Pay = 99.31% ( 55,141 of 55,524 ) ARC Prompt Pay = 99.87% (55,069 of 55,141)

4. EFT Compliance - % of payments made via EFT ARC’s Benchmark = 99% EFT % = 99.94% (146,491) # of Payments = 146,573 # of Check Payments (subject to EFT) = 82

5. Erroneous Payments ARC’s Benchmark = Less than 1% Overall Erroneous Payment Rate =.06% ARC Rate =.02% (35 erroneous payments) Customer Rate =.04% (51 err. payments) # of Payments = 146,573

6. Emergency Payments – not in the customer’s ordinary course of business; made within 24 hours ARC’s Benchmark = 99% ARC Compliance = 100% # of Requests = 2

7. External Reporting – submit external reports by OMB and Treasury due dates ARC’s Benchmark = 100% ARC Compliance = 100% # of Reports Submitted = 1,237

8. Fund Balance with Treasury Reconciliations – completed by the 15 th day of the following month ARC’s Benchmark = 99% Reconciled within 15 days = 100% # of FBwT Reconciliations = 312

9. Audit Results – Unqualified or other than unqualified with no findings related to ARC ARC’s Benchmark = 100% 21 of 22 audits resulted in unqualified opinions One audit received an audit disclaimer that was unrelated to ARC

10. Payroll – Processed within 3 working days of receipt from NFC ARC’s Benchmark = 99% Actual results = 99.17% (120 files) # of payroll files processed (121)

11. Payroll – Posted prior to month end ARC’s Benchmark = 100% Actual results = 100% # of payroll files processed (121)

12. Vendor File – Process new vendor setup or changes to existing vendors within 24 hours ARC’s Benchmark = 99% Vendor file updates = 100% (93,980)

13. Month-end Close – Perform month end close for all Oracle operating units on the 2 nd business day of each accounting period ARC’s Benchmark = 100% Actual Results = 99.7% The Inventory module of one operating unit was unable to be closed on the 2 nd business day of the May accounting period