2. Beyond This Horizon: The Future of the Credit Union Movement A presentation for the by futurist Richard Worzel Credit Union Managers Association

17. Canadian Population - 2002 % of population Age

18. Canadian Population - 2002 % of population Age 1947 1961 1967

19. Change in Number of Canadians by Age Group 2002 to 2012 Age

21. “Birth of the Chaordic Age” by Dee Hock Berrett-Koehler Publishers, 1999 “Birth of the Chaordic Age” by Dee Hock Berrett-Koehler Publishers, 1999

22. ©,Copyright, IF Research, November 1999 futuresearch “The management of knowledge workers should be based on the assumption that the corporation needs them more than they need the corporation. They know they can leave. They have both mobility and self- confidence… – Peter S. Drucker

23. ©,Copyright, IF Research, November 1999 futuresearch “…This means that they have to be treated and managed as volunteers” – Peter S. Drucker

24. People don’t want financial services; they want their problems solved Be prepared for mass customization and jigsaw products and services Work towards “the complete package” – become problem managers, not portfolio managers The three key demographic groups are beginning major life cycle transitions. Help them. Your will either work together or fail on your own. The Five Keys to Tomorrow

25. The opposite of smart isn’t dumb… ©,Copyright, IF Research, October 2002.

26. The opposite of smart isn’t dumb… ©,Copyright, IF Research, October 2002. …The opposite of smart is lazy.