1. Program Improvement Resource Guide Kenneth A. Meehan, Ph.D. Director of Institutional Research (coauthor) Fullerton College

2. Program Improvement Resource Guide  A Key Performance Indicator Model for Program Analysis and Improvement  Considering Special Populations  Data Location and Access  “How to” Guides

3. Program Improvement Resource Guide  Key Performance Indicator Model  Core Indicators  Broader Program Review Model  Program Context  Program Analysis and Improvement

4. Key Performance Indicators  Five Step Program Analysis Process  Document Program Results  Analyze Key Performance Indicators  Identify Root Causes  Select Best Solution Strategies  Pilot and Evaluate Solutions

5. Document Program Results  Measures of Critical Aspects of Educational Programs  Program Demand  Program Resources  Program Efficiency  Program Outcomes

6. Analyze Key Performance Indicators  Discover Performance Gaps  Comparisons Among Programs  Comparisons over Time  Comparisons with Benchmarks

7. Identify Root Causes  Root Causes within Program Control  Establish Critical Causes  Root Causes outside Program Control

8. Select Best Solutions  Effective Practices  CCCAOE  Center for Student Success  USDOE/OVAE  Center on Education and Work  CORD  ERIC Clearinghouse

9. Pilot and Evaluate Solutions  Review Key Performance Indicators  Repeat Comparisons  Implement Effective Practices

10. Resource Guide Location  Chancellor’s Office Home: http://www.cccco.edu/divisions/esed/voced/resources/faq/pirg-full_doc.pdf  Multiple Locations Academic Senate Research & Planning  Questions?