1. Outsourcing Oracle E-Business Suite Kevin Brown Manager, Enterprise Applications January 21, 2009 kbrown@symmetricom.com

2. At a Glance  Global leader providing mission critical time and frequency solutions  Headquartered in San Jose, CA.  Offices throughout the US, as well as the United Kingdom, Germany, China and Malaysia  Manufacturing in SF Bay Area, Massachusetts, Colorado and Puerto Rico  FY08 revenue $208M  ~900 employees

3. A Sampling of Customers Telecom Government Enterprise

4. Oracle Environment  E-Business Suite 11.5.10 CU2  Sierra Atlantic currently provides hosting and remote DBA services  Live since June 2001

5. Oracle Modules  Financials AR AP GL Projects FA Time&Labor iExpense  Procurement PO iSupplier iProcurement  Manufacturing INV WIP (Discrete) ENG BOM MRP  Order Mgmt/CRM OM TeleService Contracts iSupport  Other Modules HR ICM

6. Oracle History

7. Outsourcing Expectations  Single contact  Data center: Performance, troubleshooting and infrastructure  System monitoring, performance and capacity planning  Database functions: Performance, refreshes, backups and recovery  Patch analysis and application  Manage concurrent manager

8. AppShop  Initial implementation partner  Hosting ppartner  Support  Front-line support  Worked directly with Super Users  Primary project partner

9. Why We Left AppShop?  Sarbanes-Oxley Compliance  SAS 70 Type II requirement  Cost  Support

10. Why Oracle OnDemand?  Compliance: SAS70 Type II certification  Monthly savings of over 13K  Remove the “middleman”  Better access to Oracle product teams and development  Experts at their own software  Pricing based on number of licenses versus service requests

11. Cutover to OnDemand  Migration of data  CEMLI review  Upgrade to 11.5.9  Completed in three months  Went live on schedule in May 2004

12. OnDemand – The Good  Priority with Oracle Support  Strong service delivery manager  One help desk for all issues – Metalink

13. OnDemand – The Bad  Lack of continuity  Nagging issues  Workflow  Load balancing  Slow response for “simple” requests  Lack of personal service  Too large to focus on Symm specifics

14. Why We Left OnDemand?  Cost  New contract increased cost dramatically  Wanted closer relationship  Overall service level was declining

15. Select the Next Partner  Two firms made the short list  USI –Owned by AT&T –Concern about getting lost in such a large company… again –Coincidently a distant relative of AppShop  Sierra Atlantic –Hosting is a small division –Offers software and other services –Robust disaster recovery offering  Performed study of bringing in-house  Outsourcing saves about 20%

16. Move to Sierra Atlantic  Strong coordination between OnDemand – Sierra Atlantic – Symmetricom  Smooth cutover in 2 ½ months  Went live on schedule in February 2008

17. Sierra Atlantic – The Good  Close relationship with DBA and account management  Transparency – cannot tell DBA has other clients  Rapid response to issues and inquiries  We can call someone that can actually take action  Primary DBA knows history of changes and tweaks  System monitoring  Mirrored disaster recovery site

18. Sierra Atlantic – The Bad  Help Desk can be difficult to use and lacks features

19. Relationship Management  Trust – they are the experts  Question – you should understand  Be persistent – be the squeaky wheel when necessary  Rate issues appropriately – don’t squeak at the wrong time  Understand and agree on the processes  Share future plans – even if not specific to EBSO

20. Outsourcing EBSO