1. Technology, community engagement and participatory democracy. Nicholas Gruen Government 2.0 Taskforce Australia E ngruen@gmail.com T @nicholasgruen

2. Tanta Steve Randy Waldman

4. 1.User spots machine-translation error and clicks ‘Fix this text’. “No stop-work,” wharfies told An application for a four hour stop work meet- 2. Users make text corrections as they read. 3.Corrections are saved and instantly shown to other users. MotivesMotives InterestInterest GloryGlory AddictionAddiction CompetitivenessCompetitiveness Social utilitySocial utility

5. Outside the walls: Inside the machine If Justin McMurray works 25 hours a week for Verizon, who might be prepared to volunteer for: –G alleries, L ibraries, A rchives, M useums –The research sector? –Helping the aged, the sick, the disadvantaged? the environment? Volunteers from the helpers and helped Justin McMurry, Keller, Texas

6. 6 Identity Contribution Contribution Reputation Reputation Authority The culture of Web 2.0

7. What characterises Web 2.0? Web/Gov 2.0 isn’t fancy technology –The technology is simple and ubiquitous Web/Gov 2.0 is a culture change –Collaborate don’t control –Improvise, share, play –Users build value, the technology can let them in –Be modular: use others’ stuff, let them use yours –Build for user value - monetise later ‘Collaboration requires effort, and it also requires a change of mindset. In particular it requires a willingness to examine services from a perspective which does not place one’s own institution at the centre.’ Warwick Cathro