2. A FTERCARE P ROGRAM John Dullard, MA, CTBS Aftercare Coordinator, Donor Alliance

3. W HAT IS A FTERCARE ? Includes the services, programs and information available to donor families. Goal: To be a continuing resource for donor families, gracefully and efficiently providing them with information on how their loved one has and will help others, and to allowing them to take advantage of services we offer.

4. A FTERCARE P ROGRAM First 3 Months – Information – Tangible Memorials 3 to 12 Months – Memorial Events – Recipient and Donor Family Correspondence Ongoing New & Future Changes

5. T HROUGH THE F IRST 3 M ONTHS Initial Packet – 1 st of 5 mailings Memory Cards Forever Generous Suncatcher Quilt Help Finding Support Survey

6. 3 TO 12 M ONTHS Recipient updates upon request Donor Family Tribute Donor Dash Holiday Card Anniversary Card Correspondence – Families of organ donors and organ recipients can write to each other at any time – For tissue donor families, the recipients must initiate contact – Confidential until both parties decide to share information

7. O NGOING & L ONG - TERM 2 nd invitation to Donor Family Tribute, if not attended the previous year Everything offered will always be available to donor families

8. N EW & F UTURE Automated email series Correspondence – option for online letter submission, simplifying direct contact process One time seminars: writing to recipients, general grief, donation and transplantation information

9. T HANK Y OU !