1. P.O. Box 1584 Apple Valley, CA 92307 760-247-3303 www.erma.com

2. Keys to Effective Management

3.  The “Halo” Effect  “Attitude”  “Personality”  Measurements  Development Plans  “Two Way” Appraisals  3 X 5 System Phone/PDA

4.  Appraisals aren’t about being Santa  Objective vs. Subjective  Should contain both positive and negative events  Key to documentation requirements

5.  Always Private  Always Objective  Address Training Issues  Address First Time Events  Address Changes to Job  Used to Motivate Employee  May or May Not Be Documented

6.  Always Private  Always Documented  To Correct Behavior  To Enforce Company Policy  To Suspend  To Terminate

7.  Intentionally Vague  Provides More Options  Includes Human Resources or Senior Management  Actions Always Reviewed

8.  Hiring Procedures  Human Resource’s Role  Manager’s Role  Documentation  Dispositions – Reasons for Not Hiring

9.  Accepted Another Position  Did Not Pass Drug Screen  Incomplete Application  Job Offer Refused  Limited/No Experience  More Qualified Applicant Hired  No Show To Interview  No Show To Drug Screen  Not Eligible for Rehire  Poor Work History  Schedule Restrictions  Unable to Contact  Unable to Verify Work History  Unsatisfactory Background Check  Unsatisfactory Reference  Wage Requirement Too High  Does Not Meet Minimum Qualifications of the Job

10.  To investigate a work situation  To investigate a complaint  Sexual Harassment  Discriminatory Allegations

11.  Interview all employees and take statements  May or may not suspend employee involved  Unpaid suspension unless allegations are proven to be false  Human Resources ALWAYS Involved

12.  Documentation is critical  Human Resource involvement is critical  Potential Liabilities can cost millions in fines or loss of federal grant money  Your Responsibilities