1. Process Innovation & Excellence (PIE) > Client Visit (22 nd March 2011) Madhumita Samanta Review Period: 11 th Nov 2015 to 1 st Mar 2015 Senior Management Review Game PC E-commerce Website Development

2. Table of Contents  Project Highlights  KPI / Metrics  Causal Analysis & Resolution  Risk Management  Open Issues / Concerns  Process Compliance  Improvement Initiatives  Customer Complaints  Financial / Contractual Summary  Best Practices & Lessons learned  Others

3. Project Highlights Project Brief: This project is about preparing an ecommerce web site for computer parts configuration. The website has to offer several components and check if they are compatible for example, only show intel LGA1155 when LGA 1155 motherboard is selected. The site has to check for compatibles parts like it has to show LGA1155 sockets when an LGA 1155 motherboard was selected. The website must have an eye catchy and nice graphical interface that will clearly match with the user expectation. Some references given by the client with respect to the website design are as follows: https://pcpartpicker.com/parts/motherboard/ https://pcpartpicker.com/parts/ We should not copy the design, just can take the concept from those sites. Now the technical functionalities are as follows: There will be an admin panel from where the admin will add new products, categories, specifications and other necessary details. Now from the front end user can choose among various components like motherboards, HDD, DVD writers, Cases, memory cards, RAM, CPU, GPU, UPS etc. and can configure their gaming PC. The client doesn’t want to sell separate parts. Only complete builds so we should keep that in mind, it's not a classic web-shop. So therefore a normal category search is not needed. They are not really categories, for this functionality this reference link can be followed https://pcpartpicker.com/guide/NPXscf/fx-6300-gtx-960-gaming-pc.https://pcpartpicker.com/guide/NPXscf/fx-6300-gtx-960-gaming-pc If user clicks on any one category say for example CPU, then all the products under this category will be displayed as a list. Then on clicking the individual products from the list the user will redirect to the product details page where all the information will be shown in detail. User can add individual products to cart and can check out for payment. For payment client wants to integrate a new payment gateway Gate2Shop instead of the normal PayPal.

4. Project Highlights Project Scope : This website will be building using custom PHP. We have used the following technologies in this project: 1.Photoshop(CS-6) 2.Dreamweaver 5.5 3.Firefox 34.0.5 or lesser 4.Chrome 5.XAMPP 1.8.3 6.Apache/2.4.7 (Win32) OpenSSL/1.0.1e PHP/5.5.9 7.Phpmyadmin ver. 4.1.6 8.Filezilla 3.7.3

5. KPI Metrics  Summarize the project’s performance against the key performance indicators (viz. SLA Compliance%, TAT, Effort Variance, Schedule Variance etc). You may refer the metrics sheet for detailed information and may provide trend charts, graphs etc  Key Performance Indicators  Goal  Actual  Corrective actions taken  Preventive actions taken   70  65  yes  WE will do in future 

6. Causal Analysis & Resolution Summarize the top root causes contributing 80% of the defects / problems in the table below. You may refer to the metrics and/or CAR report for the details Root Cause % of defectsCorrective Action(s)Preventive Action(s) Improper Version Mgmt 19 yes Recheck and correct the version by PM Inadequate Unit Testing 10 yes Develop do this Inadequate design 5 yes Designer changed and send proper design to Client Inadequate Integration/System Testing 2 yes Developer(tester) will do it.

7. Summarize the critical risks along with their mitigation & contingency plans here. For details, you may refer the Risk Assessment Tool or risk log Risk Management Risk DescriptionMitigation PlanContingency Plan Poorly defined requirements Establish a coordination strategy for resolving issues Proper documentation of the SRS as per defined standards. Dependency on team members in case of delivery time Proper guidelines should be followed for choosing the team members as well as some backup members need to be considered by the SM and PM Effective communication and fast knowledge transfer mechanisms can be adopted. Failure of Test environment Negotiate with the customer and revise the project code. effective facilities and planing provided for testing using various tools, techniques and experience of PL.

8. Open Issues / Concerns Summarize the open issues / concerns related to all areas of the project which require Senior Management’s attention here. For details, you may refer the Project’s Issue Log Issue/ Concern detailsOpen dateAssigned toResponsibility Escalated toEscalation date Remarks CHECK the Issue Log HONCHO_GAMEPC_IssueLog_V1.0.xls

9. Process Compliance Process compliance should highlight information related to Audits, Non –compliances, Facilitation, Focused reviews etc

10. Improvement Initiatives Summarize improvement initiatives in the project – implementing Best Practices and benefits realized # Description of Process improvement effected/suggested StatusBenefits Realized

11. Customer Satisfaction Score and Complaints Last CSAT Ratng Date ReceivedAppreciations / Improvement Areas Corrective & Preventive actions #Description of the complaint Date sentSenderActions Taken

12. Financial / Contractual Summary 1 Design:200 EURO 2.Development:326 EURO 3 Total:526 EURO

13. Best Practices & Lessons Learned This slide should list the best practices and lessons learned in the project. Identify the best practices that were used in the project which is done in addition to the normal processes as recommended by QMS, For e.g. new tools, prediction for resource capacity (FTE), new checklists, or guidelines, new/modified process which brought significant improvements, new SDLC etc. Learning could be related to Technical, Business Process and Management, Problems Encountered Best Practices Maintain proper document. Applying appropriate comment on code. Lessons learned New Payment API i(gate to shop) ntegration. Handling unfinished project successful.ly.

14. Others In this slide, mention any additional support needed from Management –Configuration Management, Process Definition, Training, etc.