1. Public consultation on air passenger rights Stakeholder Hearing Regulation (EC) 889/2002 « Liability Regulation »

2. | 2 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 QUESTIONS RELATING TO THE LIABILITY REGULATION (889/2002) Questions on information, monitoring and sanctioning powers regarding the application of the Liability Regulation

3. | 3 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Question on current situation. Do you think that information and the rights currently given to passengers regarding lost, damaged or delayed luggage are sufficient?

4. | 4 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Overview of Responses

5. | 5 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Question on appointment of enforcement body Question on appointment of enforcement body. Do you think that the appointment of a specific enforcement body in each Member State under EU law to handle complaints and to enforce effectively the Regulation in the event of breaches – also through appropriate sanctions – would help to improve the current situation?

6. | 6 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Overview of responses Overview of responses

7. | 7 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Main conclusions. National authorities broadly consider current measures not sufficient (52%) and about 60% of those who pronounced themselves on the issue are in favour of setting up a specific enforcement body. Industry Group: for the majority (76%), current measures are sufficient. 69.4% do not believe that a specific enforcement body would improve the situation. The large majority of the Consumer Group (72% and 81.6%) responded positively to both questions. On the whole, the Airports responded positively (about 57% for both questions)

8. | 8 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 QUESTIONS RELATING TO THE LIABILITY REGULATION (889/2002) Questions on the amount of compensation in cases of mishandled luggage

9. | 9 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Question on compensation for mishandled luggage In your view, what is the best way to address compensation for mishandled luggage? Please give your opinion on the following: 1)Change the current maximum compensation in the European Union 2) Provide unlimited liability in the event of losses due to mishandled mobility equipment for PRMs in the EU Question on compensation for mishandled luggage In your view, what is the best way to address compensation for mishandled luggage? Please give your opinion on the following: 1)Change the current maximum compensation in the European Union 2) Provide unlimited liability in the event of losses due to mishandled mobility equipment for PRMs in the EU

10. | 10 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Overview of responses

11. | 11 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Overview of responses

12. | 12 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Main conclusions. The majority of National Authorities support changing the maximum limit for compensation (48% with 20% no opinion) and support unlimited liability for PRM equipment (56% with 20% no opinion). The Industry Group clearly opposes changing the limit (76.3%) and unlimited liability for PRM equipment (62.5%). In contrast, the Consumer Group is strongly in favour of changing the limit (86.3%) and of unlimited liability for PRM equipment (78.2%).. For both questions, half of the Airports answered positively, with about 14% of the respondents with no opinion.

13. | 13 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 QUESTIONS RELATING TO THE LIABILITY REGULATION (889/2002) Questions on conditions of carriage

14. | 14 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Question on provision of information. Do you think that air carriers ensure that sufficient information on their policy on fees, size and weight of checked-in and hand luggage is provided early and clearly in the booking process?

15. | 15 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Overview of responses

16. | 16 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Question on harmonisation of luggage policies. Do you think that rules on the size and weight of checked-in and hand luggage should be harmonised among air carriers?

17. | 17 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Overview of responses

18. | 18 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 Main conclusions. Almost half of the National Authorities (44%) believe that air carriers do not ensure that information is provided early and clearly enough, but 20% are without opinion. Just above half of all respondents oppose harmonisation.. The majority of the Industry Group (70.8%) believes information is clearly provided and that the rules should not be harmonised (66.7% ). Most respondents from the Consumer Group, 64.5%, believe that air carriers do not ensure information is provided early and clearly enough (64.5%) and that the rules should be harmonised (78.2%). Airports consider that air carriers do not ensure early and clear provision of information (50% with 28.6% positive) while the majority support harmonisation (71.4%)

19. | 19 Public Consultation on APR – Stakeholder Hearing - Brussels, 28 June 2010 PUBLIC CONSULTATION ON AIR PASSENGER RIGHTS Thank you.