1. Do not quote without authors’ permission MEASURING THE IMPACT: THE CASE OF ICT SPENDING IN THE PUBLIC SECTOR Paolo Boccardelli Associate Professor of Strategy Head of the International Division Luiss Business School pboccard@luiss.it

2. Do not quote without authors’ permission eGovernment Costs 2

3. Do not quote without authors’ permission Cost break down rule of thumb 3

4. Do not quote without authors’ permission A snapshot 4

5. Do not quote without authors’ permission Interaction with public authorities in countries with a high population in 2005 Source: Eurostat 2005 Community Survey on ICT Usage and e-Commerce in Households Data from 2005; with exception of Germany, whose data are from 2004 Interaction with public authorities in countries with a high population in 2005 5

6. Do not quote without authors’ permission Percentage of population who have used the Internet in the last 3 months for obtaining information in 2005 Source: Eurostat 2005 Community Survey on ICT Usage and e-Commerce in Households Data from 2005; with exception of Germany, whose data are from 2004 6

7. Do not quote without authors’ permission Source: Eurostat 2005 Community Survey on ICT Usage and e-Commerce in Households Data from 2005; with exception of Germany, whose data are from 2004 7 Percentage of population who have used the Internet in the last 3 months for downloading in 2005

8. Do not quote without authors’ permission Obtaining information from public authorities web sites Downloading official forms Sending filled forms 16-24 21.98.75.2 25-34 30.116.68.3 35-44 26.313.67.4 45-54 21.411.36.0 55-64 13.66.93.6 65-74 4.91.80.9 Use of Online Public Services by age groups in Europe 2005 Percentage of population by age groups who have used the Internet in the last three months for interaction with public authorities in 2005 Source: Eurostat 2005 Community ICT Household survey 8

9. Do not quote without authors’ permission Online Sophistication Online Sophistication - Growth 9 Online availability of public services in Europe – Capgemini i2010

10. Do not quote without authors’ permission 10 Comparison between supply and use of online public services for citizens - Capgemini i2010

11. Do not quote without authors’ permission 11 Comparison between supply and use of online public services for businesses - Capgemini i2010

12. Do not quote without authors’ permission 12 Online sophistication and e-readiness of Italy- Capgemini i2010

13. Do not quote without authors’ permission The evolution of eGovernment Source eGovernment Working Group, 2002 13

14. Do not quote without authors’ permission The evolution of eGovernment Source Hiller e Bélanger, 2001 14

15. Do not quote without authors’ permission 15 The contributions of ICT capital to GDP growth, 1995- 2003 – OECD 2005

16. Do not quote without authors’ permission The evolution of measurement issues Source Heeks, 2006 16

17. Do not quote without authors’ permission The Measurement Framework Analytical Model 17

18. Do not quote without authors’ permission eGovernment main objectives/impacts

19. Do not quote without authors’ permission Indicators for Efficiency 19

20. Do not quote without authors’ permission Indicators for Effectiveness 20

21. Do not quote without authors’ permission Indicators for Governance 21

22. Do not quote without authors’ permission eGep overall theoretical perspective 22

23. Do not quote without authors’ permission eGep approach

24. Do not quote without authors’ permission The Efficiency Value Driver 24

25. Do not quote without authors’ permission The Effectiveness Value Driver 25

26. Do not quote without authors’ permission The Governance Value Drivers Indicator 26

27. Do not quote without authors’ permission eGEP Measurement Framework Rooted in a deep review of existing methods Comprehensively structured (3 basic areas of impact) Balanced integration of quantitative and qualitative measures Complemented by a fully-fledged implementation methodology Flexible an adaptable as macro or micro level tool 27

28. Do not quote without authors’ permission Implementation Methodology 28

29. Do not quote without authors’ permission Measurement Framework Model 29

30. Do not quote without authors’ permission From the model to indicators Some fit for EU25 macro quantitative benchmark Others for EU supported peer-to-peer bench-learning among selected administrations All for usage at micro-level by public agencies Indicators selected to maximise relevance, minimise data gathering costs, ensure comparability across EU 25 Recommended Shortlist 80 indicators of eGovernment impact across efficiency, democracy and effectiveness Full Template 30