1. Organizational Effectiveness, Change, and Innovation Tamara Norris, Instructor SOWO 804 Organizational and Community Behavior School of Social Work University of North Carolina at Chapel Hill Chapel Hill, North Carolina 27599

2. Building Evaluation Capacity in Human Service Organizations: A Case Study Stevenson, J. F., Florin, P., Mills, D. S., & Andrade, M. (2002). Building evaluation capacity in human service organizations: A case study. Evaluation and Program Planning, 25(3), 233-243.

3. Building Evaluation Capacity…. Stevenson, Florin, Mills, & Andrade The Problem: The government and other entities that fund nonprofit human service organizations are pressuring these agencies to better evaluate outcomes, but many nonprofits simply don’t have the capacity to do so. The Response: The authors undertook a three-year project to work with 13 local agencies in the state of Rhode Island to enhance their ability to evaluate 14 substance abuse prevention programs.

4. Building Evaluation Capacity…. Stevenson, Florin, Mills, & Andrade The intervention had four components Conducting a needs assessment Identifying and enhancing three “exemplary” evaluations to serve as models for the other programs. On-site and telephone technical support upon request Providing three training sessions later in the project 1.Planning 2.Implementation 3.Analysis and reporting Low participant confidence was determined to be a problem. Confidence in a different evaluation skill was measured following each workshop. Confidence levels rose after each workshop, but they were short-lived.

5. Five Business Trends…. http://socialent.aztech-cs.com/resources/articles/five_business/ 1.Quality and outcomes management 2.Business and process re-engineering 3.Knowledge management 4.Capabilities-based competition 5.“Collaborate, consolidate, or die”

6. Five Business Trends…. http://socialent.aztech-cs.com/resources/articles/five_business/ “Collaborate, Consolidate, or Die” People are reluctant to merge or collaborate because they fear a loss of independence As long as leaders maintain a focus on the community, everyone will win Why will such a focus ensure a positive outcome for all participants?

7. Five Business Trends…. http://socialent.aztech-cs.com/resources/articles/five_business/ How will these business trends, if implemented, affect community behavior?

8. Building a Sustainable Innovation Organization Teams of Empowered Employees attract and retain good employees with applicable talents, skills and expertise organize in small groups delegate responsibility http://www.1000ventures.com/business_guide/innovation_aweorg.html

9. Building a Sustainable Innovation Organization Analyzing and Improving Organizations The 7 S’s  Strategy?  Structure?  Systems?  Style?  Skills?  Staff?  Shared values? http://www.1000ventures.com/business_guide/innovation_aweorg.html

10. Managing Innovation Seven Areas of Innovation Strategy Business Organizational Product Process Technology Marketing http://www.1000ventures.com/business_guide/innovation_mgmt_main.html

11. Evaluation Evaluation- Determines the Worth of a Thing; Obtains Information for Use in Judging Worth of a Program, Product, Procedure, Objective

12. Evaluation (Cont’d) Evaluation Systematic Process Designed to Reduce Uncertainty About the Effectiveness of a Particular Project Evaluation Determines Whether Targets Have Been Met Evaluation If Not Required Should Be Included for the Good of the Project

13. Evaluation (Cont’d) Context Or Antecedent Evaluation Answers the Question of What Factors/Risks Exist in the Project’s Environment or History That May Influence Project Conduct and Outcomes. (Useful to Project Staff and Others, but Rarely Requested). Will Apprise Organization Staff of Environmental Variables That Could “Contaminate Findings,” or Inhibit Project Implementation Formative Evaluation Information Used to Improve Project During Its Operation. Primary Audience Is Organization Staff. Allows Modifications to Be Made. COUNTERPART TO THE PROCESS OBJECTIVE, Sometimes Called PROCESS EVALUATION. It Is ESSENTIALLY A GOOD MANAGEMENT TOOL. (Rarely Requested by Funding Sources in a Direct Way.)

14. Evaluation (Cont’d) Summative/Product Evaluation Involves Collecting Data to Determine the Ultimate Success of the Completed Project. Major Purpose Is to Document the Extent to Which the Project’s Proposed Outcomes Were Achieved. Funding Source Is Key Recipient. Pay-Off/Impact Evaluation Can Occur at “Formative” and “Summative Stages”. Concerned With Finding Out Whether Project’s Achievement Are of VALUE. Value of Its Effects. (Useful to Wide Range of Audiences.)