1. United States Fire Administration Chief Officer Training Curriculum Human Resource Development Module 2: External Organizational Environment

2. United States Fire Administration HRD 2-2 Objectives  Describe the chief officer’s role as a liaison to the service community  State proven methods for fostering positive community relations and the importance of each  Describe several fire service resources that can be found within the community

3. United States Fire Administration HRD 2-3 Responsibility and Accountability  Liaisons to their communities –Internally –Externally  Highly visible at emergency scenes and public events

4. United States Fire Administration HRD 2-4 Roles Within the Community  Answer questions from the public  Access resources to meet needs  Understand the need for a positive public image  Be effective communicators  Be the sole representative of the fire department

5. United States Fire Administration HRD 2-5 Information Source The chief officer is the source of information among fire crews –Chief officers’ convey information and coordinate response changes as necessary –Chief officers’ must have working knowledge of entire community

6. United States Fire Administration HRD 2-6 Community Relations In what ways does the chief officer specifically interface with the service community?

7. United States Fire Administration HRD 2-7 Positive Community Relations What is the “up-side” of positive community relations?

8. United States Fire Administration HRD 2-8 Poor Community Relations What are some effects of poor community relations?

9. United States Fire Administration HRD 2-9 Community Resources What are community resources?

10. United States Fire Administration HRD 2-10 Services as Resources  Volunteer firefighters or volunteers for other support functions  Language interpreters  Talent  Expertise  Media

11. United States Fire Administration HRD 2-11 Media as a Resource  Deliver public education messages regarding fire safety  Assist the department with public image  Can deliver clear situational reports of local fires

12. United States Fire Administration HRD 2-12 Accessing Resources  Maintain a positive relationship with the community  Get to know the people within the community and what’s available  Become involved in community activities

13. United States Fire Administration HRD 2-13 Activity 2.1: Community Resources Time:  Total time - 30 minutes  Large group discussion - 15 minutes Purpose:  To identify types and uses of resources within the community  To Identify nontraditional resources

14. United States Fire Administration HRD 2-14 Activity 2.2: Community Scenarios Time:  Total time - 65 minutes  Large group discussion - 30 minutes Purpose: Determine how the chief officer can create positive departmental/community relationships and identify effective methods.

15. United States Fire Administration HRD 2-15 Summary  Community Perspective  Community Relations  Community Resources  Recruitment