1. b Outsourcers' perspectives and advice TranZ-Arabia I March, 2013 MOHAMEDHASSAN

2. © 2013 Arabize ltd. All rights reserved. Content From outside Friendly advices –Tools –Pricing –Quality –Commitment –Communications –Specialization General recommendations QA

3. © 2013 Arabize ltd. All rights reserved. Tools Different tools Expertise Legal copies Known issues Latest versions Machine translation Workarounds Stay updated

4. © 2013 Arabize ltd. All rights reserved. Pricing Learn how to price Set your own rules Value your work Think about others Future effect on you and others How outside world see us –Inconsistent –Bargaining –Accept pressure

5. © 2013 Arabize ltd. All rights reserved. Quality Standards One Arabic Requirements Deliverables Service definitions Outsource to colleagues you guarantee quality Quality control tools Be objective and honest Be open to feedback and honest in your reply

6. © 2013 Arabize ltd. All rights reserved. Commitment Deadlines Instructions and references Honesty/Integrity Can/cannot do Mind the time difference Weekends Contracts, SLA, and NDAs

7. © 2013 Arabize ltd. All rights reserved. Communications Channels (email, other channels) Internet Skills Elaboration and educate Respect others Be specific Mind the time difference Website

8. © 2013 Arabize ltd. All rights reserved. Specialization Domain Tools Projects Tasks

9. © 2013 Arabize ltd. All rights reserved. General Recommendations Think global you are in the cultures business Think about others Think about the whole market Think about your language You are representing your country, culture, language, and region Be knowledgeable and open Value your work Plan short and long-term

10. © 2013 Arabize ltd. All rights reserved. Q&A mohamed.hassan@arabize.com Thanks