1. Classroom Technologies Transition Planning for IT Services and Media Services

2. Staff Planning Re-classify Exempt Media Services Manager Position Hire new Media Technician Lead (asap)! Define activities for all positions in Classroom Technologies Identify possible areas of synergy / efficiencies Assure continuation and improvement of levels of service in IT and Media Services functions (ie: better coverage, collaboration, use of help ticket system, etc)

3. Printer Support Existing Organization Media Maintenance Classroom Support Specialty Support Media / Equipment setup and maintenance Support for Faculty and Staff Computers Media Services IT Services – Computer Support Cooperative Effort

4. Transforming Organization Classroom Technologies Printer Support Media Maintenance Classroom Support Specialty Support Media / Equipment setup and maintenance Support for Faculty and Staff Computers Greater overlap of duties for better customer response You only need to know one phone number: 934- 3630