1. UNIT 6 The Property Management System Review of Technology Strategies for the Hospitality Industry Chapter 7 -8

2. PMS Functionality Six basic functions -Enable guests to make reservations -Enable guests to check-in/register when they arrive and check-out/pay when they leave -Enable staff to maintain guest facilities -Account for guests’ financial transactions -Track guests’ activities for use in future sales efforts -Interface with other systems (Page 138)

3. PMS Functionality Enable guests to check-in/register when they arrive and check-out/pay when they leave - At front desk - Remotely  Remote terminal

4. Enable staff to maintain guest facilities  Status  Occupant  Inspections  Room Type

5. PMS Functionality Account for guests’ financial transactions  Credit Card Information  Address Information  Business  Home  Room Rate  Room Charges Night Audit  Collects and Posts Room/Guest Data Track guests’ activities for use in future sales efforts

6. PMS Functionality Interface with other systems  Sales and Catering Applications  POS (F&B)  Retail Points

7. Four Key Interfaces Real-time interface with the GDS/CRS The activities management system Built-in revenue and yield management The enterprise

8. Hotel GDS Systems Importance Serves roles from inventory control to strategic planning: Strategic Positioning Revenue Generation Information Dissemination Data Repository Inventory Control and Rate Management (Page 160)

9. Developing a Distribution Channel Strategy Transaction Processing Customer Information Capture Data, Information, and Knowledge Management Relationship Management Demand (Revenue/Yield) Management Strategic Alliances Brand Management Supply Chain/Channel Management Franchisee/Owner Relations Capacity Planning Systems Integration Speed Agility and Flexibility Electronic Commerce (Page 162)

10. Cost Implications Costs can represent 20% to 30% or more of a hotel’s daily room rate

11. Trends Bypassing Airline GDS Lowering Distribution Costs Shopping Bots –Smart agent technology

12. Next Week Database Usage