1. Hotel Technology Summit 2015
Hospitality Technology Trends - Top Two By “ The Wall Street Journal”
Trend # 1; Service Automation
Guests prefer to order room service, make a housekeeping
request or contact the valet indirectly rather than by phone.
Trend # 2; Device & Entertainment-Autonomy
Guests are traveling with more devices, which means
they also are bringing their own entertainment options.
Technology Trends “ the four pillars “
Big Data
Social
Cloud
Mobility

2. Hotel Technology Summit 2015
Return of Experience; Survey Statistics;
Mobile App Users

3. Hotel Technology Summit 2015
Rotana Experience Tablet Check-in | Feedback
What did our guest say about their experience
How did Colleagues rate the solution
state that the Tablet Check-In is Much Better than the traditional Check-In experience
85%
100%
of colleagues find the device more convenient
state they are indifferent
82%
believe that the check-in experience is better for guests
10%
65%
Suggested enhancement to the system
Rated negative their Tablet Check-in experience 5%

4. Hotel Technology Summit 2015
Rotana Mobile App Platform;
Single Platform
Rotana App
Guest Services
Digital Menu
Tablet Check-in
Multiple Application/Device
MOBILITY PLATFORM
Mapping Business need
Management Console
WEB Site Content
CMS
Central Reservation System
CRS
eCommerce
Promotions –
Offers
Loyalty Members
CRM
Guest Services
QMS
PMS
Campaign Management
Open API
Wine
Flight Information
Multiple Back-end

5. Hotel Technology Summit 2015
Rotana Mobile App Next Generation;