1. Inspection Reform: Approaches and New Trends in Effective Regulatory Delivery Intercontinental Hotel, Amman, Jordan, June 2-3 Information Technology: Practical Demonstration GORAN VRANIC, IT Consultant

2. Bosnia/RS - Complex Shared IMS Expert information management system that fully supports all work processes of inspections (Complex Shared IMS) Realized with the support of three integrated international projects WORLD BANK and USAID within 3-year period (2007-2009), the IMS in use from beginning of 2010 – New inspection model and software application (risk assessment, planning, mobile work, recording, reporting) – Automated Complaints System - CTI (Computer-Telephony Integration System - C2G, B2G) – integrated with the Inspectorate web site and the IMS – The Inspection Checks Registry web site http://www.inspektorat.vladars.net/registar http://www.inspektorat.vladars.net/registar Implemented by renowned company Infodom Ltd (Croatia) In function for 5 years (more than 90,000 inspection cases and 200,000 inspection documents created)

3. Bosnia/RS - Complex Shared IMS Example 1.Create a new inspection case and prepare for inspection 2.Fill-in inspection checklist by choosing checks’ answers and describing factual state, and generate inspection report 3.Describe irregularities, select inspection measures, regulations and generate inspector’s decision document 4.Generate statistic report on conducted inspections and taken inspection measures

4. 1.Web form to record an inspection outcomes 2.Generate statistic report on inspection checks’ outcomes 3.Risk algorithm management module 4.Generate automatically operational plan using simple risk algorithm (list of businesses that should be inspected based on calculated risks applying risk management module with risk categories and indicators) Cambodia (MIH) - Basic IMS Example

5. Cambodia (MIH) – Risk Algorithm

6. Thank you! goran.vranic@infoexpert.ba