1. TROUBLE WITH INTERSECTIONS Kerry Ryder, MSc BA November 2015

2. AGENDA Getting lost Finding the way How maps help Maps at intersections

3. HAVE YOU BEEN LOST? Have you been lost? What did it feel like? Where exactly did you get lost? Did you ask for help? Did you complain? Did you tell anyone else?

4. OUR RESEARCH

5. HELPING FIND THE WAY “Today I found two 80 year old ladies all the way up at Technical Services looking for the Falls Clinic. I turned them around and went ahead of them to OPD reception to find the clinic location. I came back to them and brought them to the right place. One of them used a Zimmer frame, they had probably walked 250 meters further than they needed to and they had been in the building for an hour before finding their clinic. I was 20 minutes helping them before I got to my desk.” Administrator, 2015

6. MAPS Who finds maps useful? International scene Which buildings intersections signs directions landmarks How are maps used Maps and cognition Maps and spatial strategies Maps and autonomy

7. WHERE ARE MAPS USEFUL Map types that might help Hand map Navigation app Wall map Atrium directory Route map on kiosk Survey map on a letter

8. STAFF AT INTERSECTIONS I never knew this was here I feel confident I could go there I would use this I wish I had this when I started Oh at last! I think you need to speak to someone else She’s not here, I’ll get her to ring you back I don’t really think my patients need one I agree but it’s not my decision I can’t make all the decisions It’ll take me too long to do it Why did you do it and not tell me

9. PATIENT AUTONOMY Location taxonomy Interdisciplinary development for patients

10. TROUBLE WITH INTERSECTIONS What happens when we get lost 30% of 2000 people daily How many clinicians are lost What’s the impact of finding our way - 15 hours daily Maps can increase autonomy and effectiveness Maps challenge intersections