1. GMU ibm.com © 2009 IBM Corporation © 2011 IBM Corporation ISA Online Commerce Solutions eWRM – enterprise Warranty Renewal & Maintenance Tool IBM India online commerce team – ibm.com June 2011

2. ibm.com online commerce © 2011 IBM Corporation 2 Hardware Warranty and Renewal - eWRM Description  The IBM Warranty and Maintenance Manager was created to simplify the management of warranty and maintenance agreements you have in place for your IBM systems. Key Value Points  Reminder emails are sent to you to renew the hardware warranty within the reminder days set by you before they expire  View inventory list of all your machines with machine model number, serial number, machine type, warranty start and end dates, status and quote price of agreement renewals  Get instant reports relating to your warranty and maintenance agreements that can be imported into excel. Key functions  Warranty coverage on assets  Inventory list ( matching model, serial number, machine type etc)  Transactions history  Reminders  Instant reports and many more Why should you care?  Large ISA Customers already on-boarded  Record of all IBM documents and contract related to Warranty and Maintenance uploaded onto the tool  Productivity improvement in the management of Maintenance contract  Workflow based application with pre-defined roles Recent enhancements: –Location finder –Document attachments Key Contacts (India Online Commerce Team, ibm.com)  Vipin Verma – North & East ISA Clients  Lavanya Swaminathan – South ISA Clients  Satish Nair - West ISA clients

3. ibm.com online commerce © 2011 IBM Corporation 3 eWRM – Home Page – Client View Type in Serial Number to locate your Machine from Inventory List Locate Machine by Location

4. ibm.com online commerce © 2011 IBM Corporation 4 eWRM – Quote request to IBM – Client View Additional comments to track your request Add/Delete machines while requesting quote from IBM

5. ibm.com online commerce © 2011 IBM Corporation 5 eWRM – Actions Items – Client View Track your Actions Pending with regards to Renewal Quotes

6. ibm.com online commerce © 2011 IBM Corporation 6 eWRM – Actions Items – Client View Track your Renewal Quotes Status