1. 1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco Unified Communications for the Small or Branch Office Cisco Unified Survivable Remote Site Telephony Cisco Unified CallManager Express 4.0 Cisco Unity Express 2.2 IP to IP Gateway Secure Voice March 2006

2. 2 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Agenda 222 Integrated Services Routers Cisco Unified SRST Cisco ® Unified CallManager Express Product and solution pricing Cisco Unity ® Express IP to IP Gateway Secure Voice

3. 3 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified Communications Solution with Flexible Deployment Options Network Road Warrior Telecommuter Headquarters Small Branch Offices Rest of the World Legacy Site Large Remote Site Cisco Unified Survivable Remote Site Telephony Cisco Unified CallManager Express and Unity Express Cisco Unified CallManager Gatekeeper / Applications FXO, FXS, T1/E1, PBX

4. 4 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Traditional Business Solution: Separate Applications and Appliances Branch access router Hybrid/key system Content engine Firewall, IDS, and VPN appliances LAN switch Security Content delivery Voice services Data Local connectivity

5. 5 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Integrated Services Router Embedded Security Unified Communications Video Integration Low Density Switching New Option: Integrated Solution for Advanced Services Network Analysis

6. 6 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco ConfidentialCisco Public Current and Future Requirements of Small Office Platforms Outside the office Complete Key System or PBX Ethernet / Switching Video, Content & Surveillance Wireless 802.11, Land Mobile Radio Terminal Services / Sync/Async Voice Security Network Analysis PSTN WAN/ Internet Backup PRI, T1,E1, Analog, BRI PRI, BRI, T1,E1, 56K, DSL,DS3,OC3, etc ADSL,G.SHDSL, Modem, Satellite, BRI VPN, Firewall, IDS, etc Inside the office

7. 7 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public 3800 Series 2800 Series Highest voice trunk densities, scalability and performance for Unified Communications Flexible data / voice trunk combinations for small and medium-sized offices, plus branch offices Secure voice, Survivable Remote Site Telephony, or Cisco Unified CallManager Express across wide range of affordable platforms Substantial increase in price/performance! 5X voice density, 7X performance, 4X memory Flexible, affordable configurations for customers of all sizes Secure voice, call processing, voicemail, auto attendant, voice trunks, transcoding, conferencing – all in one! Substantial increase in price/performance! 5X voice density, 7X performance, 4X memory Flexible, affordable configurations for customers of all sizes Secure voice, call processing, voicemail, auto attendant, voice trunks, transcoding, conferencing – all in one! Increased Value For Commercial Offices, SMBs and Enterprises Scalable from Small Business to Large Enterprises Right-Sized Router for Customer Requirements Performance and Services Density Enterprise Branch Offices Small to Medium Offices and Enterprise Branches

8. 8 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco ConfidentialCisco Public Award-Winning Integrated Services Routers Product of the Year! Network Computing 2005 Well Connected Awards Product of the Year—Cisco Systems 2800 and 3800 Series “…Cisco's new 3800 Series ISRs are products to "DIE" for this year… designed with security and voice over IP, firewall, QoS, intrusion detection and call processing all without compromising performance.” Network Computing April 2005 Network Magazine 2005 Innovations Awards Network Hardware Product Breakthrough Cisco Systems Integrated Services Routers “The combination of routing, switching, firewalling, NAT, intrusion prevention, (NAC), and encryption capabilities, coupled with its ability to provide a host of telephony services and voice mail, makes the ISR our choice … ” Network Magazine May 2005 CRN 2005 Channel Champions Award in Routing and Switching “For partners, the introduction of Cisco’s Integrated Services Router platform … has been significant. “…very few vendors …are offering solutions that fundamentally change the way companies do business,” (Ron Temske of Localis) said. “But Cisco does.” CRN April 2005 Interop Tokyo 2005 Best of Show – Cisco Systems 1812W “1812 W integrates various security features -- such as firewall, VPN, IPS- - into one box, with excellent cost performance. Designed to have the required features and price to meet Japanese users’ needs, we see Cisco Japan's efforts and commitment to capture Japan market. Interop Tokyo 2005 Windows IT Pro September 2005 Windows IT Pro 2005 Readers Choice Awards Infrastructure Product of the Year—Cisco Systems 3800 Series

9. 9 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Agenda 999 Integrated Services Routers Cisco Unified SRST Cisco ® Unified CallManager Express Product and solution pricing Cisco Unity ® Express IP to IP Gateway Secure Voice

10. 10 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified Survivable Remote Site Telephony Provides Backup Call control for Remote Sites S urvivable R emote S ite T elephony –feature-rich call control resident in branch routers that provides redundancy in the case of WAN failure Flexibility to implement tiered services immediately or build voice services incrementally Configure it and forget it! Cisco Unified SRST inherits its configuration from centralized Cisco Unified CallManager and requires no configuration or intervention in the event of a WAN failure Option to use Centralized Unified Messaging with Cisco Unity or distributed voice mail using Cisco Unity Express Scales from 24 to 720 Phones per Router Flexible, integrated DSP resources (PDVM) for Analog/Digital PSTN Connectivity Wide range of voice security features including V3PN, SRTP and IOS security services Branch Office IP WAN/ PSTN ……. HQ CallManager Cluster SRST Router with CUE

11. 11 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Medium or Large Branch with 240 or 480 users Small Branch 48 users Micro Branch 24 users PSTN WAN Cisco 3800 w/ SRST Cisco 2800 w/ SRST Cisco 2600XM w/ SRST 7200 Headquarters A Cisco CallManager Cluster ApplicationsserverApplicationsserver Remote Branch Unified Communications using Cisco Unified SRST Access to same IP apps and Cisco Unified CallManager features as HQ Centralized Voice Mail or distributed with CUE Backup IP telephony features if WAN link fails Centralized management and IT support Same look and feel as HQ X

12. 12 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified Survivable Remote Site Telephony Router Portfolio 2811 261xXM 262xXM 2811 261xXM 262xXM Extended modular connectivity (EVM, NM, AIM, WIC/VIC) Modularity with performance optimized for “all-in-one” solution (HSDM, NM, EVM, AIM, WIC/VIC) Concurrent Services and Performance Small Office Enterprise Branch Office Small Branch Modular connectivity (WIC/VIC) 2801 1751/1760 24 Phones 36 Phones 48 Phones 3725 3745 3725 3745 2851 2821 2651 2821 2651 96 Phones 3825 3845 3825 3845 144/480 Phones 336/720 Phones Local Auto Attendant and Voice Mail system with 12-120 mailboxes, 4-16 sessions, 100 hours of storage Multiple Services Low-Density Services High-Density Services Cisco Unity Express New 3845 Integrated Service Router Supports 720 Phones

13. 13 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified Survivable Remote Site Telephony Features for Unified CallManager 5.0 SRST 3.4 offers new SNMP/MIB for fault reporting –Standard SNMP traps allowing for choice of management tool; Customers existing SNMP console solution, or CiscoWorks, or partner provided Cisco SIP Phone Support with RFC3261 features –Supports Cisco Unified CallManager 5.x SIP Endpoints –SIP Phones dual register to SRST and Network SIP proxy server –During WAN outage SRST provides temporary SIP Proxy services and Back to Back User Agent –Bulk Phone Registration with digest authentication (for security) to Network registrar/proxy Enhancements to SIP trunking features –Customers now have option to choose H.323 or SIP trunking FCS Oct 2005

14. 14 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Agenda 14 Integrated Services Routers Cisco Unified SRST Cisco ® Unified CallManager Express Product and solution pricing Cisco Unity ® Express IP to IP Gateway Secure Voice

15. 15 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Unified Communications Express – What is it? 15 © 2003, Cisco Systems, Inc. All rights reserved. Award-winning Unified Communications solution on Cisco Integrated Services Router Portfolio includes: – Cisco Unified CallManager Express Call Processing – Cisco Unity Express Voice Mail with an AIM or NM module – Full portfolio of Unified IP phones to meet the Small Medium Business needs – Full featured Voice over IP capability using H323 or SIP protocols Complete All-in-One solution for the Small Medium Business or branch Cost effective IP telephony solution for the Service Provider Managed services

16. 16 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified CallManager Express—What Is it? 16 © 2003, Cisco Systems, Inc. All rights reserved. Configurable IP PBX or IP key system functionality for 240-station market Full-featured solution that meets the needs of the small business, branch office, or service provider-managed service solution Provides robust networking across sites (H323 or SIP)— Five-digit dial, toll savings Voice-mail support with Cisco ® Unity ® Express Unified messaging support with Cisco Unity Intuitive, easy-to-use GUI for day-two system administration Centralized management—Monitoring and provisioning solution via partner products

17. 17 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public FR,DSL, etc Fax Cisco ISR with Cisco Unified CallManager Express, Cisco Unity Express and IOS Firewall CME/CUE GUI Management station Employee PC, Cisco Unified IP Phone 7960G and voice mail Application server Printer Cisco Unified IP Phone 7905 in lobby, break room, or conference room Dial backup and POS Integrated or stackable POE EtherSwitch Analog phones Cisco Unified IP Phone 7960+ 7914 as the Attendant Console Wireless access point Cisco Unified IP Phone 7920 for roaming employees Unified Communications Express Application: Cisco Unified Call Manager Express and Cisco Unity Express WAN or Public Internet PSTN IP Connected Land Mobile Radio Devices

18. 18 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Unified Communications Express Application: Distributed Enterprise Branch Office Main business location 100-200 employees Distribution Center 25-75 employees Branch Location 10-20 employees Cisco Integrated Services Router with Cisco Unified CallManager Express, Cisco Unity Express and IOS Firewall Public Internet, VPN or Private WAN with VoIP PSTN Networked Cisco Unified CallManager Express using H.323 or SIP Networked Cisco Unity Express using VPIM Five-digit dialing between sites Toll savings Calling name and number Intelligent call forwarding and transfer

19. 19 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified CallManager Express Product Portfolio 2811 261xXM 262xXM 2811 261xXM 262xXM Extended modular connectivity (EVM, NM, AIM, WIC/VIC) Modularity with performance optimized for “all-in-one” solution (HSDM, NM, EVM, AIM, WIC/VIC) Concurrent Services and Performance Small Office Enterprise Branch Office Small Branch Modular connectivity (WIC/VIC) 2801 1751/1760 24 Phones 36 Phones 48 Phones 3725 3745 3725 3745 2851 2821 2651 2821 2651 96 Phones 3825 3845 3825 3845 144/192 Phones 168/240 Phones Local Auto Attendant and Voice Mail system with 12-100 mailboxes, 4-8 sessions, 100 hours of storage Multiple Services Low-Density Services High-Density Services Cisco Unity Express Over 27,000 Unified CallManager Express Express Systems Shipped!!

20. 20 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified IP Phone 7902G Cisco Unified IP Phones 7905G/7912G/7911G Cisco Unified IP Phone 7960G / 7961G / 7961G-GE Cisco Unified IP Phone 7970G/7971G-GE Cisco Unified IP Phone 7940G / 7941G / 7941G-GE Cisco Unified IP Phone 7985G Cisco Unified Video Advantage Cisco IP Communicator Cisco Unified Wireless IP Phone 7920 Cisco VG224 Analog Phone Gateway Cisco ATA 186 / 188 Continuous Development In Endpoints Delivering New Features and Productivity

21. 21 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified CallManager Express IOS Release Version Summary CME Release VersionIOS Version CME 3.112.3(8)T8 or higher CME 3.212.3(11)T6 or higher CME 3.3*12.4 Mainline CME 3.412.4(4)T Oct 2005 CME 4.0 for early adopters12.4(4)XC BU special (March) CME Release VersionIOS Version CME 4.0 General Availability12.4(4 th release)T Q2CY06 CME 4.11HCY2007 CME 4.22HCY2007 Future Shipping * Recommend Release for most voice customers

22. 22 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Basic ACD Features Simple Call Queuing for the Small Office or Retail Store 3 separate queues with TCL script based auto-attendant or mix with Cisco Unity Express auto-attendant Basic ACD Auto-attendant answers PSTN calls, selects and transfers calls to queue Option to dial Ext # included Initial auto-attendant greeting can play to all B-ACD callers -- optional repeating of greeting every n seconds Calls routed to agents based on longest idle agent available Each queue can support up to 20 DN phone agents – Agents can log in to Hunt Groups from any phone B-ACD Report Using MS Excel Available In April As FREE CCO Download!

23. 23 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified CallManager Express 3.4 Features for Managed Services CME 3.4 and CUE 2.2 offer new SNMP/MIB for fault reporting –Standard SNMP traps allowing for choice of management tools using customers existing SNMP console solution, CiscoWorks, or partner provided SIP Phones Support with RFC3261 features –SIP Line Side support with Cisco 7960G, 7940G, 7912G, 7905G –SIP Phones dual register to CME as SIP Proxy/Back to Back User Agent and higher level proxy server –Bulk Phone Registration with digest authentication (for security) to higher level register/proxy Enhancements to SIP trunking features –Service Providers now have option to choose H.323 or SIP trunking –SIP trunking features; MWI (unsolicited and subscribe notify), Transfer (refer), Forward (redirect), Caller ID/Name, DTMF (RFC2833), After hours call blocking, CDR, Class of Restriction FCS Oct 2005

24. 24 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Cisco Unified CallManager Express 4.0 – Small Office and Retail Features New productivity applications Cisco Unified IP Communicator 2.0 Support Basic ACD Enhancements and retail features Video services including Cisco Unified Video Advantage Cisco IP Phones 7911G, 7941G/GE, 7961G/GE, 7970/71G Easier to configure, deploy, manage Easy MAC Changes Via CLI, GUI or Cisco ROS Basic Feature Access Codes via IP Phones 10,000 System Speed-dial International Language Installer Security: Phone authentication, certificate provisioning via IOS CAPF (TLS IP phone support) Tele-worker support Internetworking with Cisco Unified CallManager 4.x/5.x Availability: March for Early Adopter Release, June 2006 – General Deployment Increased Business Productivity and Ease of Management

25. 25 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Partner solutions – Applications to Enhance the Solution Centralized Partitionable SP Class Voicemail Central monitoring Call Accounting Music on Hold Speed Dial Manager TCL Script Manager Voicemail Extension Mobility (prototype) Call Accounting Softphone/Operator Console DECT Wireless Handsets Central monitoring Voice Recording Operator Console and Call Agent Desktop Client Voice Recording Multi-Site CME Provisioning Solution Operator Console

26. 26 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Agenda 26 Integrated Services Routers Cisco Unified SRST Cisco ® Unified CallManager Express Product and solution pricing Cisco Unity ® Express IP to IP Gateway Secure Voice

27. 27 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public IPC Express Solution including WAN/LAN, Compared to Competitive Solutions Voice only Systems Pricing Pricing comparison in Nov 2004 of major telephony providers Pricing includes all components required for telephony only Cisco pricing includes full data capability and only requires WAN interface card Assumed 30% street discount in pricing across most competitors – (Intertel 40% and NEC 10%)

28. 28 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Typical Unified CallManager Express Express Solution for 24 Phones 2801 with Full Data Router Functionality Component Part List Price Router Cisco 3640A, NM-2W with WIC 1T, Memory, Software $13,670 ITS Feature License FL-ITS-Medium(=) $1,250 Trunks 2 Analog FXS Station Ports 16 FXO Trunks 2 Analog FXS Station Ports 16 FXO Trunks $8,800 Switch (2) 24 Ports (with Line Power) $6,990 Phones and Seat Licenses (24) 7910’s and (24) 7960’s 48 Total [(24) 7910 and (12) 7960] (24) 7910’s and (24) 7960’s 48 Total [(24) 7910 and (12) 7960] $17,040 $5,520 $17,040 $5,520 Total Solution List Price Street Price per Seat Total Solution List Price Street Price per Seat $53,270 $1,109 $53,270 $1,109 Component Part List Price Router ISR CME bundle (2801-CCME/K9) WIC-1T for Data ISR CME bundle (2801-CCME/K9) WIC-1T for Data $3,395 $400 $3,395 $400 CCME Feature License FL-CCME-SMALL (24 phones) Included Trunks VWIC2-4FXO 2 Analog FXS station ports VWIC2-4FXO 2 Analog FXS station ports $800 $400 $800 $400 Switch (1) 24 Ports (WS- CE500-24PC) $2,907 Phones and CCME Seat Licenses 5 x 7960 (CP-7960G-CCME) 17 x 7912 (CP-7912G-CCME) 5 x 7960 (CP-7960G-CCME) 17 x 7912 (CP-7912G-CCME) $2,825 $5,525 $2,825 $5,525 Total Solution List Price Per Phone pricing List Total Solution List Price Per Phone pricing List $18,887 $787 $18,887 $787 Voice Mail/AA Cisco Unity Express (AIM) 25 user $1,995 Includes SMB Support Assistance

29. 29 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Typical Unified CallManager Express Express Solution for 96 Phones 2851 with Full Data Router Functionality Component Part List Price Router Cisco 3640A, NM-2W with WIC 1T, Memory, Software $13,670 ITS Feature License FL-ITS-Medium(=) $1,250 Trunks 2 Analog FXS Station Ports 16 FXO Trunks 2 Analog FXS Station Ports 16 FXO Trunks $8,800 Switch (2) 24 Ports (with Line Power) $6,990 Phones and Seat Licenses (24) 7910’s and (24) 7960’s 48 Total [(24) 7910 and (12) 7960] (24) 7910’s and (24) 7960’s 48 Total [(24) 7910 and (12) 7960] $17,040 $5,520 $17,040 $5,520 Total Solution List Price Street Price per Seat Total Solution List Price Street Price per Seat $53,270 $1,109 $53,270 $1,109 Component Part List Price Router Voice bundle (2851-CCME/K9) WIC-1T for Data Voice bundle (2851-CCME/K9) WIC-1T for Data $9,429 $400 $9,429 $400 CCME Feature License FL-CCME-96 Included Trunks VWIC VWIC-1MFT-T1 for Digital trunks 4 Analog FXS station ports (2X ATA-188) VWIC VWIC-1MFT-T1 for Digital trunks 4 Analog FXS station ports (2X ATA-188) $1,300 $650 $1,300 $650 Switch (4) 24 Ports (WS- CE500-24PC) $11,628 Phones and CCME Seat Licenses 10 x 7960 (CP-7960G-CCME) 82 x 7912 (CP-7912G-CCME) 10 x 7960 (CP-7960G-CCME) 82 x 7912 (CP-7912G-CCME) $5,650 $26,650 $5,650 $26,650 Total Solution List Price Per Phone pricing List Total Solution List Price Per Phone pricing List $59,702 $602 $59,702 $602 Voice Mail/AA Cisco Unity Express 100 user $3,995 Includes SMB Support Assistance

30. 30 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Flexibility of network design — CME, SRST, CUE, CCM & Unity Networking Options HQ A CCM Site A SRST Site A: CCM control, Unity at HQ, SRST during failure Site B CME Site B: CME for local users, leverage centralized Unity VM/UM. CME and CCM networked via H323 CME/ CUE Site C Sites C: CME & CUE for remote site users. CME and CCM networked via H323. CUE & Unity networked via VPIM Site D SRST/ CUE Site D: SRST with CUE registers with CCM. CUE and Unity networked via VPIM. CUE registers with SRST during network failure Data WAN PSTN Centralized Cisco ® Unity ®

31. 31 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public Where to Find More Information 31 IPC products www.cisco.com/go/unifiedwww.cisco.com/go/unified (Cisco Unified Communications Launch Site) www.cisco.com/go/ccmecuewww.cisco.com/go/ccmecue (Cisco ® Unified CallManager Express Express and Cisco Unity ® Express information) www.cisco.com/go/isrwww.cisco.com/go/isr (integrated services platforms) www.cisco.com/en/US/products/hw/phones/index.htmlwww.cisco.com/en/US/products/hw/phones/index.html (Cisco IP Phones) www.cisco.com/en/US/products/hw/switches/ps646/index.html www.cisco.com/en/US/products/hw/switches/ps646/index.html (switches) IPC service and support solutions www.cisco.com/en/US/products/svcs/ps2961/ps2664/serv_group_home.html www.cisco.com/en/US/products/svcs/ps11/ps2445/ps3040/serv_home.html IPC technology and services specializations www.cisco.com/go/specialization Financing www.cisco.com/go/ciscocapital

32. 32 © 2005 Cisco Systems, Inc. All rights reserved. CME_AMPreso_0705 Cisco Public