2. Make a Customer, not a Sale

4. Here is a Short Story showcasing Conversation b/w Customer Support and Client. Busy Line to Customer Care Support. Hello Sir, How Can I help You?

5. I am facing Database lost issue and need appropriate help from your side. Sir, it's better to call your power supply company, we can’t help you in this matter“. Here is a Short Story showcasing Conversation b/w Customer Support and Client.

6. Now I want to meet the owner and withdraw my contract from your company. Kindly send a mail to the company describing the issue. Here is a Short Story showcasing Conversation b/w Customer Support and Client.

7. What is the End Result??? Ultimately, your company is harmed the most: Loss of Customers Loss of Customers Loss of Reputation. Loss of Reputation.

8. Keep in Mind these Golden Rules for Excellent Customer Support Empathy. Empathy. Be Human. Be Human. Go an Extra Mile. Go an Extra Mile. Honesty is the only Policy. Honesty is the only Policy. Say yes, whenever possible. Say yes, whenever possible. Learn how to apologize well. Learn how to apologize well.

9. Maintaining Online Reputation As it takes “20 years to build a reputation and just five minutes to ruin it.” Just Be: Be transparent Be transparent Respond to every Review Respond to every Review Collect as many reviews as possible Collect as many reviews as possible

10. “Customer Service is not a Department, it’s an Attitude.” “Get closer than ever to your customers, so close that you tell them what they need well before they realize it themselves.”

11. It’s all about your customers - the reason for your rise and fall. Keep them happy and satisfied, and they’ll upturn your longevity. For Information, Check out this Infographic: For Information, Check out this Infographic: Customer Support Customer Support

12. This Information is Shared by Apixel IT Support Apixel IT Support Apixel IT Support