1. Team Members: Katy Roberts, Tom Racine, Patrick Dennis

2.  Purpose: To determine the best method of communication between the Office of the Registrar and students.  Project Objective: To reduce the amount of confusion and phone calls created by the current method of communication (email).  Project Scope: To conduct a survey of students to collect information about current and possible alternative methods of communication.

3.  Project Sponsors Heather Chermak, Associate Registrar Jim Logan  Tracie Lee Bus 378 professor  Team Members Katy Roberts, Tom Racine, Patrick Dennis  Faculty and Student Body Everyone affected by the findings

4. Methodology: Student Survey Open-ended survey questions regarding experience and opinions on the current method of communication and comments towards improved alternatives. Student Questionnaire Interviewed students attending surrounding colleges and universities to determine their current communication methods and their individual satisfaction with the current method.

5.  Faulty or inaccurate survey risk Unintended noise within survey data Valid and Reliable results from data  Low Participation From professors Surrounding universities  Meeting deadlines Determination of survey distribution Lack of communication of expectations Participation within data collection

6.  Reliability Test reliability refers to the degree to which a test is consistent and stable in measuring what it is intended to measure.  Validity Test validity refers to the degree to which the test actually measures what it claims to measure.

12.  E-mail Shorten subject line Shorten length – Important information only Inbox too cluttered from all the emails  Text or phone messages Automated calls regarding deadlines Text messages including important information Member registration  Networking Service Twitter Facebook Any social networking structure