1. ACS Update Efficiencies & IT Panel 24 th March 2006 Gary Newton Head of Information Management – Adult Care Services

2. Contact & Case Management Service Commissioning Performance Information IRIS ESCR eSAP Hub HPT CareNotes Finance BPR Data Warehouse The Current ACS Priorities Infrastructure IT skills

3. ACS Progress Core IRIS Roll-Out On schedule for March completion EPD – complete. Final CLDT goes live 27 th March Around 750 ACS operational users across 24 sites Now revisiting Hertsmere/St Albans EPD & Activating Day Services CareNotes Interface Development underway – Few weeks delay due to change in scope eSAP Interface Some delays – focus diverted to Finance BPR Finance BPR On schedule for planned April go live

4. ACS Progress Joint Projects & Initiatives IRIS Security & Access –changes being implemented Data Quality – “clean-up” started. Mix auto & manual Electronic Social Care Record – ACS in planning stages Improving IT Skills Around 1,200 ACS Staff signed-up for ECDL Over 2,400 modules passed (av 90% score) Currently ACS taking 300 modules/month Planning 2006/7 Schedule

5. Digital Pens

6. Objectives To deliver efficiencies through: 1.Removing file handling/storage 2.Eliminating duplicate data entry 3.More cost effective mobile working 4.Faster service delivery through stream-lining

7. The Elements A Generic Service –Managed service with full support arrangements Departmental Application –Form design & development, phones & pens Links to Other Systems –Printing from IRIS with auto upload from form Cost/Payment Structure –Mostly pay-as-you-go with bulk-use incentives

8. Progress Generic Service Serco creating with input from Corporate & ACS First ACS Application Underway Low risk to bed-down technology and support Will determine when DigiPens can be used by other depts. Builds model for savings in the future Next – Develop Links to IRIS IRIS printing partially completed forms and auto uploading from DigiPens

9. The First DigiPen Project Community Equipment Orders 24,000 orders, 40,000 pieces of equipment pa 120 ACS front-line staff to “go live” in June Cost/Benefit Illustration: –Save 10min per form handling - £45k pa –Save 1 journey per fortnight - £45k pa –Total running cost for DigiPens - £85k pa