1. NACCO Materials Handling Ltd Craigavon

2. Agenda 1. Company information 2. Company commitment to developing workforce 3. Right skills for Corporate success 4. Workplace readiness 5. Why train?

3. 1. Company Information 1. Opened April 1981 – greenfield site. 2. 2014 Global Turnover $2.8 billion. 3. Philosophy high volume, low cost, high quality & on-time delivery. 4. 100% Export – EMA 92%, Asia Pacific 6%, Americas 2% 5. Production level is currently 51 trucks / day (28 ICE & 23 ER) 6. Operate dayshift, 2 & 3 shift patterns, 5 days per week. 7. Present workforce approx. 575 Employees on site 8. Average age of Workforce 46 years 9. Average service 17 years (62 people with over 30 years service) 10. In business for 35 years and have built over 400,000 Forklift trucks

4. H2.0-2.5CT H2.0-3.5FT 4 ERP13-15VC ERP40-55VM 1. Company Information

5. 2. Company Commitment to Developing the Workforce Gold Award - Investors in People 8 x National Training Awards 35% of Workforce have gained a recognised qualification in the past 5 years L2-L7 Qualifications financially supported 1000s of day release hrs supported by managers annually STEM – Commitment

6. 3. Right skills for Corporate success How Costs to address training: ££ Costs if training NOT addressed: £££££ Skills Matrix Internal Training Team Poor Business Metrics IDP / PMPTraining ProviderNegative Performance On-boardingInductor time Poor 1 st impression, performance & turnover issues Lateral DevelopmentDuplication of rolesSilo mentality Coaching / MentoringCoach/Mentor Time Employees not empowered, lack of development Succession planningManagement timeLeadership Vacuum

7. 4. Workplace readiness Skills required / missing on entry 1. Technical 2. Academic 3. Competencies –Innovative (focus on solutions, new ideas approaches) –Strategic (long/short term views of business & customers perspective) –Business Acumen (knowledge and understanding of the business) –Demonstrate Presence ( self-confidence, aware of behaviours) –Develop and Empower (strive for performance in myself and others) –Drive for Results (execute strong results, raise standards in others) –Engage Others (build productive working relationships) “Be aware of derailers”

8. 5. Why Train “Train people and they leave “– low risk. “Don’t Train people and they stay“ – high risk 50 Craigavon Employees joined our CDS and gained a recognised qualification from L2-L7 - only 1 x Employee left (2% risk of leaving ) But if we did not train these 50 Employees and they remained (100% risk to personal and business progress ) Q. Which would you prefer ? 2% risk of employees leaving or 98% assured investment in your people and the business

10. 2014 Silver Award 2011 & 2014 2015

11. “If a certain beer Company did Training, then Training would probably be the best investment in the world” NACCO Materials Handling Ltd Craigavon