1. Your Meeting Will Begin Momentarily…… 1

2. Work Support Strategies County Leadership Call and Webinar June 11, 2013 www.pcghumanservices.com

3. Agenda Updates Data Warehouse Churn Client Surveys County Sharing County Query Questions/Concerns 3

4. Updates Social Services Institute – Session Topics and Best Practices* NC FAST Newsletter: http://www.ncdhhs.gov/ncfast/docs_program/Special%20Edition%20Newsle tter%20Issue%201%20May2013.pdf http://www.ncdhhs.gov/ncfast/docs_program/Special%20Edition%20Newsle tter%20Issue%201%20May2013.pdf New Urban Report: http://www.urban.org/UploadedPDF/412833-New- Perspectives-on-Transforming-States-Health-and-Human-Services.pdf Data Toolkit Version 2.1 Task Management Webinar ePASS Updates* ACA Navigators 4

5. Social Services Institute 5 October 23-25, 2013 Applications for sessions due June 7 WSS Track Best Practices Awards submission due July 15 Categories:  Advancement in Staff and Leadership Development  Cost Savings Measures and/or Improvements in Efficiency  Cutting Edge Implementation of Work Support Strategies  Empowering Clients to Self-Sufficiency  Innovations in Services to Customers  Profiles in Community Collaboration

6. ePASS Electronic Applications ePASS Electronic Submission Count Week 1 Sunday, 4/21 Monday, 4/22 Tuesday, 4/23 Wednesday, 4/24 Thursday, 4/25 Friday, 4/26 Saturday, 4/27 Week Total Volume 136792 104 91 86 27480 Week 2 Sunday, 4/28 Monday, 4/29 Tuesday, 4/30 Wednesday, 5/1 Thursday, 5/2 Friday, 5/3 Saturday, 5/4 Week Total Volume 24121117124122 89 14611 Week 3 Sunday, 5/5 Monday, 5/6 Tuesday, 5/7 Wednesday, 5/8 Thursday, 5/9 Friday, 5/10 Saturday, 5/11 Week Total Volume 3813010912711781* 602 Statewide Total ePASS Electronic Applications to Date = 1,693

7. ePASS - FNS Applications County201020112012 2013 – through April Electronic Applications in April Buncombe1491171123153117 Catawba474474551322 Cumberland237258062854333364 Durham721504206764947 Forsyth11997610223338 Gaston7278290830513 Guilford1631757194659424 Johnston808538452699 Mecklenburg5676792119834584186 New Hanover701108126140819 Robeson2929930315814 Wake27036284214153569

8. Toolkits Data Toolkit Version 1.1 published Winter, 2013 Data Toolkit Version 2.1 to be published June, 2013 (sneak peek today) HR Toolkit Universal Worker Job Descriptions KSAs (Technical and Behavioral) Posting Best Practices Screening Tools Interviewing Techniques What Else? 8

9. County Survey 9

10. Data Warehouse: New Reports Application Processing and Caseload Statistics by County % Processed within 1 day % Expedited processed timely Expedited processing times Active FNS and SNAP Cases - Month End Average Days to Process an Application FNS and Medicaid Cases with Review Dates 10

11. Churn and Client Surveys 11

12. County Sharing Universal Workers – McDowell County 12 That is fantastic, thanks to both of you.

13. County Sharing Reception – Guilford County 13 That is fantastic, thanks to both of you.

14. County Query Who else is doing Triage? What are your questions around Aligning Certification Periods? http://www.ncwss.com/resources/index.html Webinar Q&A Powerpoint ehenderlight@pcgus.com 14

15. Discussion 15

16. Contact Sheet Judy Lawrence DHHS Project Manager Judy.lawrence@dhhs.nc.gov (336) 227-2063 Erin Henderlight PCG Project Manager ehenderlight@pcgus.com (828) 214-3614 16

17. 17 Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts 02109 (617) 426-2026, www.publicconsultinggroup.comwww.publicconsultinggroup.com