1. Pen of Steel Joanne LaBrake, M.Ed. (802)863-4833 jlabrake@smcvt.edu COMMUNICATION AND BEHAVIOR STYLES

2. Pen of Steel SESSION OBJECTIVES  Develop understanding of behavior  Identify your style and its impact  Communicate with different styles  Develop versatile communication style  Work more effectively on a team  Reduce stress and increase productivity

3. Pen of Steel  Know own style and impact  Understand other’s style  Develop flexibility COMMUNICATION FORMULA

4. Pen of Steel  Sees big picture  Appreciates risk taking  Enjoys taking charge  Solves problems well  Makes decisions quickly  Focuses on getting results DOMINANCE STYLE

5. Pen of Steel  Relates well to others  Verbalizes well  Thinks positively  Generates enthusiasm  Creates motivational environment  Appreciates public recognition INFLUENCE STYLE

6. Pen of Steel  Tackles work  Viewed as consistent  Desires to help others  Creates harmony  Drops hints  Makes decisions slowly STEADINESS STYLE

7. Pen of Steel  Expects quality  Values high standards  Requires details  Possesses analytical skills  Respects high standards  Uses systematic approach COMPLIANCE STYLE

8. Pen of Steel DOMINANCE STYLE NEEDS Freedom Direct Communication Sense of Power Prestige/ Challenge D NEEDS

9. Pen of Steel INFLUENCE STYLE NEEDS Enthusiastic Attitude Opportunity to Verbalize Democratic Relations Freedom From Detail Free Expression I NEEDS

10. Pen of Steel STEADINESS STYLE NEEDS Maintain Status Quo Identification With a Group Predictable Routines Support of Others Minimal Conflict S NEEDS

11. Pen of Steel CONSCIENTIOUS STYLE NEEDS Defined Expectations Respect for Quality & Accuracy Need to Understand Reasons Demonstrates Expertise Attention To Detail C NEEDS

12. Pen of Steel DOMINACE DEVELOPMENT Listen More Effectively Develop Patience Appreciate The Need For People Improve Team Playing Skills Develop Patience

13. Pen of Steel INFLUENCE DEVELOPMENT Be On Time Meet Deadlines Consistently Set Priorities And Limits Be Firmer With People Be More Realistic

14. Pen of Steel STEADINESS DEVELOPMENT Be More Direct Handle Change More Effectively Take More Calculated Risks Value Individual Worth Be More Decisive

15. Pen of Steel CONSCIENTIOUS DEVELOPMENT Avoid being Critical of Self and Others Develop Focus on Person vs. Product Think Quality Vs. Perfection Develop Big Picture Thinking Learn To Relax

16. Pen of Steel Joanne LaBrake, M.Ed. (802)863-4833 jlabrake@smcvt.edu THANKS FOR ATTENDING !