1. Overview-TPV Service Delivery
Service Delivery Process
Configuration Options
Primary Service Benefits
Setting up the Service
Policy Development and Maintenance
Operations
Communication

2. Service Delivery Process
Site survey
Planning
Installation
Handoff
Operations
Advocacy
Feedback

3. Very well established processes

4. Configuration Options
SecureLogix provided server
New deployment
Decommission customer server
Customer provided server
Secure, remote access from SecureLogix
On site support

5. SecureLogix Server Platform operation and maintenance
Operating system, Oracle and ETM System software licenses and support
Managed Server Host
Administered from SecureLogix NOC
Securely connect appliances to server
Allow sending alerts and s to customer

6. Managed Server Host Industry leader High reliability Redundant
Security
24/7
100% uptime
Scalable
Affordable

7. Customer Server Secure, remote access
Administrative privileges at the operating system, Oracle and ETM Management Server
Customer maintains hardware along with software licenses and support
SecureLogix administers system
Coordinated change control system

8. Primary Service Benefits
Manpower assistance with operations and administration including patches and DBA – extension of your staff
Full use of all aspects of the ETM System using best practices
Savings on hardware, software, maintenance and bandwidth

9. Setting up the Service Site Profile
Primary and alternate POCs for each function
Identify authorization officials
Gather required user information i.e. user directory, billing rates, etc.
Establish change management process

10. Policy Development/Maintenance
Analysis of current operations / patterns
Recommended changes to baseline firewall and IPS policies and Telco alerts
Approval to implement
Periodic review and recommendations
No terminate, redirect or record policies installed without authorization

11. Operations Operators, analysts, customer advocate and account manager
Controlled from SecureLogix NOC
Activity scheduling and tracking
Automated notification of events with follow up
Regular presentation of findings and recommendations
Customized to business functions

12. Communication
Automated alerts and raw reports – encrypted if required
Condensed analysis of report findings
Recurring presentations and milestones
Control of sensitive information
WebTPV

13. WebTPV

14. Summary TPV Service is an extension to existing functions
Delivery follows well established processes
Deployment and delivery models already proven secure and reliable
Allows you to get the most out of your ETM System

15. Notes…

16. Notes…