1. Sales Booking Tendering Credit AIS Supply Chain Front-End Procurement Shareholders Financial Resources Material Resources Human Resources Technology Resources Recruitment Figure 9.1

2. Cash Accounts Accounts Payable Accounts Receivable Payroll General Ledger Other Accounts AIS Interface Management Reports Figure 9.2

3. RequisitionsInventory Purchasing Storerooms Outlets AccountingVendors Orders Receiving Delivery Reconcile order and invoice A/P Production PO PO Approval Mail Payments Figure 9.3

4. Standards Procedures Objectives Strategies Policies Human Resource Document Sources Figure 9.4 Strategic Plan Document Managers Manual Policy Manual Standard Operating Procedures

5. Performance Management System Strategic Planning Organization Mission & Objectives Organization Strategies and Policies Performance Standards & Procedures Management & Actual Performance Informal & Formal Performance Appraisals Figure 9.5

6. Graphic Rating Scale (5-Excellent, 4-Above Avg., 3- Average, 2-Below, 1-Poor) RatingChecklist Method (Check the appropriate column) Check Attendance5Attends every scheduled shiftX Attends most scheduled shifts Attendance is not consistent Table 9.1

7. Formal Performance Appraisal Process 1.Human resource office tracks the time period of performance appraisals 2.Human resource office distributes appraisal instruments 30 days prior to due date. 3.Operating managers complete the appraisal instruments. 4.Operating managers attain approval of the rating from executive and human resource managers. 5.Operating manager establishes a scheduled interview time with the employee. 6.Operating manager gives the employee sufficient time to review the appraisal document. 7.Operating manager conducts the appraisal interview by engaging in dialogue with the employee. 8.Employee provides written commentary and signature on the appraisal document. 9.Executive and human resource director signatures indicate approval. 10. The appraisal document is admitted to the employee’s personnel file. 11. Human resource office schedules the next periodic appraisal date for trace. 12. Human resource office processes payroll change document in the event of a pay increase. 13. The accounting office processes the payroll change document. Table 9.2