1. THE MARKETING PLAN PART 1 MARKET ANALYSIS

2. Characteristics of Transactional and Relationship Marketing Exhibit 1.3

3. Marketing Plan Structure Exhibit 2.3

4. Issues to be Considered in a Situation Analysis Exhibit 3.1

5. The Elements of a SWOT Analysis Strengths and Weaknesses –Scale and Cost Economies –Size and Financial Resources –Intellectual, Legal, and Reputational Resources Opportunities and Threats –Trends in the Competitive Environment –Trends in the Technological Environment –Trends in the Sociocultural Environment

6. The SWOT Matrix Exhibit 4.6

7. The Consumer Buying Process Exhibit 5.1

8. Basic Target Marketing Strategies Exhibit 6.6

9. Bases for Segmenting Consumer Markets Behavioral Segmentation –Segments based on actual behavior or product usage Demographic Segmentation –Segments based on demographic factors (e.g., gender, age, income, education, etc.) Psychographic Segmentation –Segments based on state-of-mind issues (e.g., motives, attitudes, opinions, values, lifestyles, interests, personality, etc.) Geographic Segmentation –Segments based on geographic location

10. Starbuck’s Mission Statement Establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow. The following six guiding principles will help us measure the appropriateness of our decisions: 1. Provide a great work environment and treat each other with respect and dignity.

11. Starbuck’s Mission Statement 2. Embrace diversity as an essential component in the way we do business. 3.Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee. 4. Develop enthusiastically satisfied customers all of the time. 5.Contribute positively to our communities and our environment. 6. Recognize that profitability is essential to our future success.