1. Consult21 Systems & Process Working Group 19th October 2005 Welcome

2. Agenda 1.Introduction, Scope & Actions from previous meeting (Graham Crane/Nancy Saunders/Tim Short) 2.Process Experts Co-Chairs (identify experts across relevant product sets to work on the elements of the process flow) 3.ToRs for sub-groups Co-Chairs (flesh out straw men that will have been created in advance) 4.IT Interface Experts Co-Chairs (identify experts to work on agreeing the standards for the IT interface (s) 5.Roadmap Feedback All 6.Review BT (Tim Short) 14.00-14.30 14.30-14.45 14.45-15.40 15.40-16.10 16.10-16.30 16.30-16.45

3. 1. Introduction Expanded the scope of the Systems Workgroup to include processes Now need to go to the next level of detail to provide the standards for process and systems interface development for 21CN and beyond. Propose not to define a single process that will work across all relevant products in the individual product groups - (which would only exacerbate the current silo problem) Propose to break down the process flow into individual elements then each element can be agreed within a working group of experts across all the relevant products. We have created a "straw man" of the process flow and a suggestion as to how to carve it up into “bite” size chunks. We have with the other workgroup co-chairs started to understand what the various workgroups do and how they will work together

4. Implementation & Migration To make tomorrow happen Trials Operational Planning Implementation Consult21 Working Group Structure Co-Chair Co-ordination Steering Board To be a co-ordination and escalation point Red = Physical Working Group Legacy To clear the way for tomorrow Products - VIEC Billing etc Communications To keep end users informed NGN Product Groups Broadband Line Access Interconnect & Portfolio Point to Point Futures Commercial Group Contract Group Architecture & Framework Systems & Processes Network Network Hooks

5. Workgroup Roles & Inter-working Principles Standards Governance Frameworks Capabilities Systems & Processes Group Networks Group Develop: 1 UK Standards 2 Align/ Develop Requirements/ Clarification Product Group Commercial Group Implementation & Migration Group { 4 New products Changes, etc 6 Confirm, Standards, Process, etc conform & review & improve standards 7 BT Product Development Submit SOR 5 Build into BT architecture, roadmaps, components, governance, etc 3 See notes 8 Submit SoR to resolve Any issues

6. Systems & Process Work Group Aim To create principles, standards, frameworks etc that govern the development and implementation of networks and systems Input Draft principles / comments / agreement Product requirements requests for clarification New/change products compliance Output / Timelines / Milestones Principles – April 05 Standards/frameworks agreed – tba Alignment with UK standards - tba Clarification of requests - ongoing Conformance & standards etc - ongoing Review & improvement of principles, etc – ongoing Measures / CSF Agreed principles, frameworks, standards, etc Conforming products Dependencies Product Teams Industry/Customers/Steering Group Product/System/network Teams Draft

7. 2.Process Experts Co-Chairs (identify experts across relevant product sets to work on the elements of the process flow) Mark Gray

8. Generic Process Flow Delivery timeline Sell Service Supply Service Use Service Obtain Payme nt Trouble to Repair From an opportunity To a confirmed order From a confirmed order To an established service From the start of a transaction To the end of a transaction From Payment due To Payment confirmed From identifying or predicting a problem To the Problem resolved What they want Where they want it Order validation Physical and logical fulfilment Order changes and cancellations Operating the service What has been charged for What charging rates have been used Pro-active detection User reported problems Diagnostics Jeopardy management TBA Interface Standards Interface Points Interface Specifications Interface KPI’s, SLA’s, etc Technical & Business Support (Design/Impl)

9. Systems Actions – Derrick Evans

10. Technology Standards ISO 15000-1: ebXML Collaborative Partner Profile Agreement http://www.ebxml.org/specs/ebcpp-2.0.pdf ISO 15000-2: ebXML Messaging Service Specification http://www.ebxml.org/specs/ebMS2.pdf Also possibly OASIS ebXML ebBP Business process Specification Schema http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=ebxml- bphttp://www.oasis-open.org/committees/tc_home.php?wg_abbrev=ebxml- bp OASIS Unviversal Business Language UBL http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=ubl

11. Scope