1.  Listening and hearing are NOT the same thing.  Listening is an active process.  Listening requires effort.  Listeners do NOT receive the same message.

2.  Hearing  Selecting  Attending  Understanding  Evaluating  Remembering  Responding

3.  Sender based  Channel based  Message based  Context based  Social based  Video-”Fast Food”

4.  Pseudolistening  “okay” “Uh-huh”  Ambushing  look for weaknesses  Selective listening  Only choose what reinforces likes/dislikes  Video”what was that?”  Dominate listening  Monopolize listening  Defensive listening  Attacking comments

5. LISTENING TYPES INFORMATIONAL LISTENING EVALUATIVE LISTENING RELATIONAL LISTENING

6.  Focus on the speaker  Try to understand the message  Monitor your listening habits  Block out noise

7.  Listen before you evaluate  Consider the source  Consider the evidence  Consider the argument

8.  Try to understand  Encourage others to keep talking  Offer support  Choose correct environment  “What does the person need”

9.  Increase enjoyment  Improved understanding  Enhanced empathy  Increased civility